Troubleshooting Microsoft Teams: Voice Issues
This course will teach you to troubleshoot Microsoft Teams issues relating to voice, video, phone systems, and more using the Microsoft Teams dashboard and tools including the Call Quality Dashboard.
What you'll learn
Major companies depend on efficient and affordable voice communication, both within the organization and with external parties, to facilitate business. When these services don’t work, it’s critical they’re resolved in a timely and knowledgeable manner. In this course, Troubleshooting Microsoft Teams: Voice Issues, you’ll learn to resolve common problems related to configuring and implementing voice communication features, and to handle new and unexpected problems in an intelligent, efficient manner. First, you’ll explore solving problems related to audio, video, and dropped calls. Next, you’ll discover common problems related to integrating with emergency services, and see how to troubleshoot them. Finally, you’ll learn how to troubleshoot problems related to direct routing. When you’re finished with this course, you’ll have the skills and knowledge of troubleshooting Microsoft Teams needed to quickly solve costly voice communication problems and keep business running smoothly.
Table of contents
- Understanding Troubleshooting 4m
- Course Roadmap 1m
- Before Getting Started... 1m
- Troubleshooting Audio, Video, and Dropped Calls Overview 1m
- Scenario: Audio/Video Problems 1m
- Clues to Identifying Audio/Video Problems 3m
- Potential Causes of Poor Audio/Video Quality 3m
- Asking Questions to Gather Data (Audio/Video) 3m
- Causes and Solutions of Audio/Video Problems 1m
- Troubleshooting Voice: In Person or Remotely? 1m
- Troubleshooting an Inaudible Microphone and Grainy Camera 5m
- Troubleshooting Dropped Calls 2m
- Potential Causes of Dropped Calls 2m
- Asking Questions to Gather Data (Dropped Calls) 3m
- Using the Call Quality Dashboard to Find the Cause of Dropped Calls 3m
- Summary 2m
- Troubleshooting Emergency Calling Issues / Coming up in This Module… 1m
- Troubleshooting Location Detection Failures 5m
- Demo: Troubleshooting Location Detection Failures 2m
- Configuring Dynamic Emergency Calling 4m
- Identifying Issues with Emergency Phone Number Normalization Rules 3m
- Troubleshooting Missing Locations in Outbound Calls 3m
- Troubleshooting Dial Mask Issues 1m
- Demo: Troubleshooting Dial Mask Issues 2m
- Summary 1m
About the author
Daniel Stern is a coder, web developer and programming enthusiast from Toronto, Ontario, where he works as a freelance developer and designer. Daniel has been working with web technologies since the days of the dial-up, and is especially keen on JavaScript, CSS, Angular, React and TypeScript. Over the course of his work as an open-source developer, he's created many community-standards web tools including Angular Audio and Range.CSS. His tool, Range.CSS, was featured in a guest article on CSS-T... more