- Course
- Core Tech
Troubleshooting Microsoft Teams: Voice Issues
This course will teach you to troubleshoot Microsoft Teams issues relating to voice, video, phone systems, and more using the Microsoft Teams dashboard and tools including the Call Quality Dashboard.
What you'll learn
Major companies depend on efficient and affordable voice communication, both within the organization and with external parties, to facilitate business. When these services don’t work, it’s critical they’re resolved in a timely and knowledgeable manner. In this course, Troubleshooting Microsoft Teams: Voice Issues, you’ll learn to resolve common problems related to configuring and implementing voice communication features, and to handle new and unexpected problems in an intelligent, efficient manner. First, you’ll explore solving problems related to audio, video, and dropped calls. Next, you’ll discover common problems related to integrating with emergency services, and see how to troubleshoot them. Finally, you’ll learn how to troubleshoot problems related to direct routing. When you’re finished with this course, you’ll have the skills and knowledge of troubleshooting Microsoft Teams needed to quickly solve costly voice communication problems and keep business running smoothly.
Table of contents
- Understanding Troubleshooting | 3m 41s
- Course Roadmap | 38s
- Before Getting Started... | 49s
- Troubleshooting Audio, Video, and Dropped Calls Overview | 1m 28s
- Scenario: Audio/Video Problems | 49s
- Clues to Identifying Audio/Video Problems | 2m 38s
- Potential Causes of Poor Audio/Video Quality | 2m 44s
- Asking Questions to Gather Data (Audio/Video) | 2m 40s
- Causes and Solutions of Audio/Video Problems | 1m 16s
- Troubleshooting Voice: In Person or Remotely? | 1m 22s
- Troubleshooting an Inaudible Microphone and Grainy Camera | 4m 35s
- Troubleshooting Dropped Calls | 2m 29s
- Potential Causes of Dropped Calls | 1m 47s
- Asking Questions to Gather Data (Dropped Calls) | 2m 45s
- Using the Call Quality Dashboard to Find the Cause of Dropped Calls | 2m 50s
- Summary | 2m 19s
About the author
Daniel Stern is a freelance web developer from Toronto, Ontario who specializes in Angular, ES6, TypeScript and React. His work has been featured in CSS Weekly, JavaScript Weekly and at Full Stack Conf in England.