Course info
Dec 23, 2015

Enterprises that focus on user experience (UX) and design have a distinct advantage over those that don't. Unfortunately, many organizations don't embrace UX and design due to the nebulous and complicated way it is often presented. This course will give you a crystal-clear understanding of what UX and design are and will give you tips on how to spread that knowledge throughout your enterprise.

About the author
About the author

Keith Harvey is a Software Architect and UX Visionary for Hexagon PPM. He has over 30 years experience designing and developing applications and architectures across many industries. Over the years, his love of making people happy and more productive has grown into a passion for creating great User Experiences (UX) across desktop, web, and mobile platforms.

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Section Introduction Transcripts
Section Introduction Transcripts

UX and Design Simplified
Welcome. My name is Keith Harvey and this is "Making Sense of UX and Design in the Enterprise. " This course is for anyone who works inside an Enterprise environment. It doesn't matter what your role is or whether your Enterprise is public, private, for profit or not for profit. I want to show you how you can improve any area of your Enterprise by understanding and implementing user experience design. And if you do this, you will have a significant competitive advantage in everything you do, whether it's supporting your internal operations, selling products, providing services or helping those in need. To get things started, we're going to simply UX and Design and I think you'll find that this is extremely powerful stuff, but it's super simple, too. Everyone in your Enterprise can easily understand what UX is all about. So let's go ahead and dive right in.

Getting Your Enterprise Ready
Welcome back. My name is Keith Harvey and this is "Getting Your Enterprise Ready. " Now that we have a really clear understanding and simple definitions of UX and design, we can start learning how to get ourselves and the people in our Enterprises ready so that everyone can make sense of UX and design and be prepared for the path forward. In this module, we'll learn to act as change agents, which is like a really cool secret agent teaching the people in our Enterprise to make sense of UX and design. And we'll also learn about using a common language, recognizing and avoiding common pitfalls of cognitive bias, as well as some other techniques for spreading UX and design like a good virus throughout our Enterprises. Now, this might sound a little overwhelming, but just like everything in this course, we're going to break it down and make it super simple. All right, let's dive in.

The Path Forward
Welcome back. My name is Keith Harvey and this is "The Path Forward. " The purpose of this course has been for all of us to understand and make sense of UX and design and then to spread that knowledge virally within our enterprises. And that's our starting point. But, where do we go from here? In this module, we're going to talk about the path forward, some great learning resources to help us to continue to learn, as well as some tips on how to deal with UX professionals and consultants. We're on the home stretch, so let's dive in.