VoIP and Web Calls: Tips for Better Remote Communications

With more people working remotely, the importance of remote communication skills has never been greater. This course will teach you how to prepare for a web call, how to lead or participate in the call, and then how to take action afterwards.
Course info
Level
Beginner
Updated
Feb 24, 2017
Duration
1h 24m
Table of contents
Description
Course info
Level
Beginner
Updated
Feb 24, 2017
Duration
1h 24m
Description

With more and more employees working remotely, remote communication skills have become increasingly important. This is especially true of VoIP or web-calls. However, in a world full of distractions, deadlines, competing time zones, and a dizzying array of tools, how can you maximize the time you have on these calls? How can you effectively transition from communicating face-to-face with someone in an office to communicating with someone who's perhaps half a world away? In this course, VoIP and Web Calls: Tips for Better Remote Communications, you'll learn this and much more. First you'll learn how to prepare for the call. Then you'll learn how to effectively lead or participate in the call. Finally you'll explore the actions to take after the call is complete. When you're finished with this course, you'll have a solid understanding of remote communications and how they can help you move forward as an effective communicator in your field.

About the author
About the author

Amber is a Microsoft Certified Trainer and Microsoft Certified Professional Developer with 15+ years experience working with and teaching Microsoft technologies. She also focuses on professional skills, bridging the gap between techies and non-techies. For her work as a training leader, Amber received Training magazine's 2013 Emerging Training Leader award.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hello. My name is Amber Israelsen, and welcome to my course, VoIP and Web Calls: Tips for Better Remote Communications. I've been a developer, author, and technical trainer for 15+ years, and for most of that time I've worked remotely or worked with remote teams, so I'm quite passionate about this topic. Did you know that 37% of workers in the U. S. have reported that they sometimes telecommute for work? With more and more of us working and communicating outside of a traditional office setting, it's really important that we're equipped with the right skills to do so. In this course, we're going to cover tips specifically for Voice over IP or web calls. We'll talk about what to do before the call to prepare, how to lead or participate in the call, and then the actions to take after the call to ensure that something productive comes from it. We'll talk about things like defining the purpose for a call, creating an agenda, and inviting the right people. We'll discuss items like equipment, internet connections, tools and platforms to use, and having a quiet distraction-free environment during a call. In addition, we'll cover topics such as building rapport, active listening, how to effectively use your voice, and then how to document action items, and follow up. By the end of this course, you'll have a solid understanding of how to communicate remotely to get things done and get ahead in your career. There are no prerequisites for this course, other than a good command of the English language. I hope you'll join me on this journey to learn how to communicate remotely with the VoIP and Web Calls: Tips for Better Remote Communications course at Pluralsight.