VoIP and Web Calls: Tips for Better Remote Communications

With more people working remotely, the importance of remote communication skills has never been greater. This course will teach you how to prepare for a web call, how to lead or participate in the call, and then how to take action afterwards.
Course info
Rating
(23)
Level
Beginner
Updated
Feb 24, 2017
Duration
1h 23m
Table of contents
Description
Course info
Rating
(23)
Level
Beginner
Updated
Feb 24, 2017
Duration
1h 23m
Description

With more and more employees working remotely, remote communication skills have become increasingly important. This is especially true of VoIP or web-calls. However, in a world full of distractions, deadlines, competing time zones, and a dizzying array of tools, how can you maximize the time you have on these calls? How can you effectively transition from communicating face-to-face with someone in an office to communicating with someone who's perhaps half a world away? In this course, VoIP and Web Calls: Tips for Better Remote Communications, you'll learn this and much more. First you'll learn how to prepare for the call. Then you'll learn how to effectively lead or participate in the call. Finally you'll explore the actions to take after the call is complete. When you're finished with this course, you'll have a solid understanding of remote communications and how they can help you move forward as an effective communicator in your field.

About the author
About the author

Amber is a Microsoft Certified Trainer and Microsoft Certified Professional Developer with 15+ years experience working with and teaching Microsoft technologies. She also focuses on professional skills, bridging the gap between techies and non-techies. For her work as a training leader, Amber received Training magazine's 2013 Emerging Training Leader award.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hello. My name is Amber Israelsen, and welcome to my course, VoIP and Web Calls: Tips for Better Remote Communications. I've been a developer, author, and technical trainer for 15+ years, and for most of that time I've worked remotely or worked with remote teams, so I'm quite passionate about this topic. Did you know that 37% of workers in the U. S. have reported that they sometimes telecommute for work? With more and more of us working and communicating outside of a traditional office setting, it's really important that we're equipped with the right skills to do so. In this course, we're going to cover tips specifically for Voice over IP or web calls. We'll talk about what to do before the call to prepare, how to lead or participate in the call, and then the actions to take after the call to ensure that something productive comes from it. We'll talk about things like defining the purpose for a call, creating an agenda, and inviting the right people. We'll discuss items like equipment, internet connections, tools and platforms to use, and having a quiet distraction-free environment during a call. In addition, we'll cover topics such as building rapport, active listening, how to effectively use your voice, and then how to document action items, and follow up. By the end of this course, you'll have a solid understanding of how to communicate remotely to get things done and get ahead in your career. There are no prerequisites for this course, other than a good command of the English language. I hope you'll join me on this journey to learn how to communicate remotely with the VoIP and Web Calls: Tips for Better Remote Communications course at Pluralsight.

During the Call: Managing and Participating
Hello again and welcome to this next module of the course dedicated to all the things that happen during a call. To recap where we are, we've covered what needs to happen before the call in terms of logistics and preparation. We talked about defining a purpose and creating an agenda, inviting the right people. Now we're up to the part where the call actually happens. Before we get to that, though, let's quickly look in on Dinesh and Eric. When we last saw Eric, he had learned some useful tips for scheduling the call and giving participants time to prepare. Everyone joined the call on time, and they were ready to go. But as the call progresses, we see Eric struggling a little bit to lead the call rather than setting the context and reviewing the agenda, he jumps right into talking about schedules and availability for one of the participants. Then when he goes to share his desktop, he fumbles around with how to do that and instead, he accidentally shares his webcam. Oops! Ha-ha. Hello everyone. Right then his dog Ajax decides he want to participate as well. He jumps in to say Hi. And his cell phone starts ringing too. We'll continue this story in a little bit. Needless to say, there's a little room for improvement in the call that we just saw. So let's talk about some of the things that Eric could have done differently. In the rest of this module, we'll talk about what to do and what not to do right before the call starts, when the call kicks off, during the call, and when the call wraps up. So let's get started.

After the Call: Summarizing and Following Up
Hi! Amber here. Welcome to this next module in the course where we discuss what happens after a call. This will be a short and sweet module, but in terms of boosting your productivity, perhaps the most important because this is where you take action on everything you talked about during the call. To recap where we are, last time we covered all kinds of tips and tricks for optimizing the time during the call from setting up the equipment to active listening, webcam etiquette to effectively using your voice. Now you're done with the call, and you need to move forward, which is what we cover in this module. How do you ensure that something comes out of the time you spent on the call? We'll answer that question in just a minute after we look in on Eric and Dinesh. When we last left Eric, he was wrapping up the call. It went well. They talked briefly about action items and next steps at the end, and then he wished everyone a good day and good night. Then everyone went back to work and got consumed in their day-to-day jobs and lives. Let's fast forward about a month to see what came of the call. Dinesh calls Eric up one afternoon and asks if the team's made progress since the call. Struggling to remember exactly what people were supposed to do, he admits that nothing has happened since the call. Ultimately, if nothing comes of the call, then I think we can all agree that it wasn't productive. So how do we make sure this doesn't happen to our calls? In the rest of this module, we'll talk about two things--summary notes and action items. So let's get started.