Windows 10 Troubleshooting, Part 1

By Mike Halsey
Effectively troubleshooting, diagnosing, and repairing problems with PCs is key to maintaining productivity in today's connected world. This course will get you started as a proficient troubleshooter for Windows 10 systems.
Play course overview
Course info
Level
Intermediate
Updated
Dec 3, 2019
Duration
2h 34m
Table of contents
Course Overview
Course Overview 1m
Using Remote Assistance Tools
Using Windows Snip and Sketch 3m Initiating a Remote Desktop Session 4m Talking Users through Troubleshooting 5m Initiating a Quick Assist Session 2m Setting up a Remote Assistance Session 4m Using the Problem Steps Recorder to Demonstrate a Troubleshooting Issue 3m Summary 1m Reading and Understanding the Problem Steps Recorder Reporting File 3m The Remote Assistance Support Experience 1m Module Overview 2m Managing a Remote PC Using Remote Desktop 2m The Remote Assistance User Experience 2m Configuring Remote Desktop Services 3m Remotely Controlling a PC Using Quick Assist 2m
Using Windows' Reporting and Monitoring Tools
Using the Windows Reliability Monitor 2m Module Overview 1m Connecting System Information to a Remote Computer 1m Using the Windows Performance Monitor 2m Configuring and Customizing the Performance Monitor 3m Summary 1m Tracking Apps and Services in the Resource Monitor 3m Obtaining Detailed Information About a Windows System 4m Troubleshooting with the Windows Task Manager 4m Configuring the Windows Task Manager 3m Tracking Network Activity in the Resource Monitor 2m Using the Windows Resource Monitor 3m Using Data Collector Sets 3m
Managing Recovery and Restoration
Rolling Back Restore Points in Windows 2m Module Overview 1m File Versioning Using OneDrive and Office 365 2m Using File Versioning 3m Summary 1m Creating Restore Points 2m Rolling Back Changes in the Recovery Environment 2m Creating a USB Recovery Drive 2m Rolling Back Windows Updates 1m Rolling Back Windows Feature Updates 2m
Troubleshooting Startup Using the Recovery Environment
Different Ways to Access the Windows Recovery Environment 1m Accessing the Windows Recovery Environment 2m Using the BootRec Command 1m Restoring a Non-booting PC 1m Different Ways to Restore Windows 4m Troubleshooting with Command Line Tools 3m Summary 1m Useful Command Line Tools 5m What's Available in the Windows Recovery Environment 3m Using Automatic Repair from the Recovery Console 1m Module Overview 1m
Using Safe and Diagnostic Boot
Using Safe Mode for Troubleshooting 4m The Windows Extended Boot Menu 1m Module Overview 1m Accessing Windows Safe Mode 1m Deactivating Windows Diagnostic Mode 1m Activating Windows Diagnostic Mode 2m Summary 1m Using Windows Diagnostic Mode for Troubleshooting 2m
Troubleshooting and Taming Windows Update
Exploring Windows Update 3m Summary 2m Manually Resetting Windows Update 2m The Disk Defragmenter 3m Using the Desk Cleanup Wizard 2m Choosing How You Receive Windows Updates 2m Pausing and Deferring Updates 2m Controlling Windows Update with Group Policy 2m Do You Need Third-party Disk and Windows Cleanup Tools? 1m Module Overview 1m Troubleshooting Using Update History 2m Configuring Windows Update 3m Configuring Storage Sense in Windows 2m Configuring Automatic Maintenence 2m
Description
Course info
Level
Intermediate
Updated
Dec 3, 2019
Duration
2h 34m
Description

In this course, Windows 10 Troubleshooting, Part 1, you'll learn how to troubleshoot, diagnose, and repair many different types of problems with Windows 10. First, you'll learn how to use remote assistance and management tools to support end users. Next, you'll discover how to use the reporting and monitoring tools in Windows before learning about recovery, diagnostic, and safe boot. Finally, you'll explore how to manage and troubleshoot Windows Update. When you're finished with this course, you'll have the skills and knowledge of Windows 10 troubleshooting needed to become a proficient support professional. Software required: Windows 10.

About the author
Mike Halsey
About the author

Mike was first awarded as a Microsoft MVP in 2011 and is a recognized technical expert in the Windows experience and troubleshooting with more than a dozen books published, including Beginning Windows 10 and Windows 10 Troubleshooting.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone. My name is Mike Halsey, and welcome to my course, Windows 10 Troubleshooting Part 1. I'm a Microsoft MVP and the author of 20 books and 15 Pluralsight courses on Windows, troubleshooting, and best practice. Diagnosing troubleshooting and repairing problems with PCs efficiently and effectively is crucial to maintain productivity in today's connected age. This course is designed to get you started with troubleshooting many types of problems on Windows 10 PCs. Some of the major topics that we will include are using remote access and assistance tools to support end users, the different reporting and monitoring tools in the operating system, how to manage recovery, restoration, and use the Recovery Environment, and how to safe boot systems and manage and troubleshoot Windows updates. By the end of this course, you'll know everything you need to get started as a proficient troubleshooter. From here, you should feel comfortable diving into more advanced Windows 10 troubleshooting with my Windows 10 Troubleshooting Part 2 Pluralsight course. I hope you will join me on this journey to learn troubleshooting with the Windows 10 Troubleshooting Part 1 course, at Pluralsight.

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