Windows 10 Troubleshooting, Part 1
Effectively troubleshooting, diagnosing, and repairing problems with PCs is key to maintaining productivity in today's connected world. This course will get you started as a proficient troubleshooter for Windows 10 systems.
What you'll learn
In this course, Windows 10 Troubleshooting, Part 1, you'll learn how to troubleshoot, diagnose, and repair many different types of problems with Windows 10. First, you'll learn how to use remote assistance and management tools to support end users. Next, you'll discover how to use the reporting and monitoring tools in Windows before learning about recovery, diagnostic, and safe boot. Finally, you'll explore how to manage and troubleshoot Windows Update. When you're finished with this course, you'll have the skills and knowledge of Windows 10 troubleshooting needed to become a proficient support professional. Software required: Windows 10.
Table of contents
- Module Overview 2m
- Talking Users through Troubleshooting 5m
- Using the Problem Steps Recorder to Demonstrate a Troubleshooting Issue 3m
- Reading and Understanding the Problem Steps Recorder Reporting File 3m
- Setting up a Remote Assistance Session 4m
- The Remote Assistance User Experience 2m
- The Remote Assistance Support Experience 1m
- Initiating a Quick Assist Session 2m
- Remotely Controlling a PC Using Quick Assist 2m
- Using Windows Snip and Sketch 3m
- Configuring Remote Desktop Services 3m
- Initiating a Remote Desktop Session 4m
- Managing a Remote PC Using Remote Desktop 2m
- Summary 1m
- Module Overview 1m
- Using the Windows Reliability Monitor 2m
- Using the Windows Performance Monitor 2m
- Configuring and Customizing the Performance Monitor 3m
- Using Data Collector Sets 3m
- Using the Windows Resource Monitor 3m
- Tracking Apps and Services in the Resource Monitor 3m
- Tracking Network Activity in the Resource Monitor 2m
- Troubleshooting with the Windows Task Manager 4m
- Configuring the Windows Task Manager 3m
- Obtaining Detailed Information About a Windows System 4m
- Connecting System Information to a Remote Computer 1m
- Summary 1m
- Module Overview 1m
- Creating Restore Points 2m
- Rolling Back Restore Points in Windows 2m
- Creating a USB Recovery Drive 2m
- Rolling Back Changes in the Recovery Environment 2m
- Rolling Back Windows Feature Updates 2m
- Rolling Back Windows Updates 1m
- Using File Versioning 3m
- File Versioning Using OneDrive and Office 365 2m
- Summary 1m
- Module Overview 1m
- Accessing the Windows Recovery Environment 2m
- Different Ways to Access the Windows Recovery Environment 1m
- What's Available in the Windows Recovery Environment 3m
- Different Ways to Restore Windows 4m
- Troubleshooting with Command Line Tools 3m
- Useful Command Line Tools 5m
- Restoring a Non-booting PC 1m
- Using Automatic Repair from the Recovery Console 1m
- Using the BootRec Command 1m
- Summary 1m
- Module Overview 1m
- Exploring Windows Update 3m
- Configuring Windows Update 3m
- Choosing How You Receive Windows Updates 2m
- Pausing and Deferring Updates 2m
- Controlling Windows Update with Group Policy 2m
- Troubleshooting Using Update History 2m
- Manually Resetting Windows Update 2m
- The Disk Defragmenter 3m
- Configuring Automatic Maintenence 2m
- Configuring Storage Sense in Windows 2m
- Using the Desk Cleanup Wizard 2m
- Do You Need Third-party Disk and Windows Cleanup Tools? 1m
- Summary 2m
About the author
Mike is a current Microsoft MVP awardee, and was first awarded in 2011. He is a recognized technical expert in the Windows desktop experience and troubleshooting with more than a dozen books published, including The Windows 10 Productivity Handbook, the Windows 10 Accessibility Handbook and Windows 10 Troubleshooting. He encourages questions from readers and viewers through Facebook (Facebook.com/Windows.do) and Twitter (@MikeHalsey).