PCs are a hugely varied and complicated system of devices, apps, configuration, and security problems that are all massively compounded the moment you let somebody actually use them. In this course, you'll learn how to configure, manage, and troubleshoot all aspects of the Windows 7 and Windows 8.1 operating systems, how to assist users with their issues, and how to create dependable, stable, and robust PCs that will aid productivity and operate reliably.
Mike was first awarded as a Microsoft MVP in 2011 and is a recognized technical expert in the Windows experience and troubleshooting with more than a dozen books published, including Beginning Windows 10 and Windows 10 Troubleshooting.
Installing and Managing Devices and Printers In the last module, we looked at the installation and management of legacy software in Windows 7 and Windows 8. 1 and how you can make it compatible, or as compatible as possible, so that you can use it in a modern operating system. Well, in this module, we're going to take that to the next step. And we're going to look at more things that---where compatibility needs to be managed, namely devices and printers. So, let's have a look at what we're going to cover in this module. We'll start with printers by looking at the Devices and Printers panel in general overview. Then we'll look at installing and managing printers, and this will include locally attached USB printers or Wi-Fi printers or network printers, as well, and how you can manage different printers for different network locations. Then we'll look in-depth at the Device Manager in Windows and how you can use it first to install and in a trouble-free way update your device drivers, and then how you can install and manage legacy hardware such as serial and parallel connected hardware in Windows that you may still need to use in the business space. Then we'll finish up by looking at how we can troubleshoot device drivers including unknown drivers and drivers that are generally causing problems even as bad as a blue screen of death.
Managing User Accounts, Group Policy, and Files If you use a PC with more than one user or you're using PCs in a business environment, then you want to configure and effectively manage those user accounts to make sure that security is tightly under control and data and privacy are under control, as well, and in this module, we're going to have a look at how we do all of that and how we get started with it. So let's have a look at what we're going to cover. Well, we'll begin with creating and managing user accounts in both Windows 7 and Windows 8. 1 and the ways we do this in these operating systems vary slightly between the two. Then we'll look at how we can manage credentials in Windows and how we can recover things like passwords. We'll move on to how we can manage login settings for Windows, how we can have PCs automatically log people in, for example. And, then we'll begin to have a look at the Group Policy Editor. We'll have a look around and we'll see what's what. Next up, we'll use the Group Policy Editor to manage a user account in Windows and manage the security and access controls for it. We'll then move on to setting and managing file and folder permissions within Windows and look at the different types of controls that are available to you, and when, and how you might want to use them. Before finishing up, with taking ownership of files and folders when you're transferring files and folders between different users or when permissions become corrupt.
Backing up and Recovering Windows So far in this course, we've looked at how we can administer, configure, and set up Windows, and how we can begin to troubleshoot, diagnose, and find out information about problems when they occur. But what happens if disaster strikes, and Windows needs to be recovered completely, or even reinstalled? Well, there are tools for that as well. So let's have a look at what we're going to cover in this module, Backing up and Recovering Windows. We'll begin by looking at how we can create a full System Image Backup in Windows 7, and we'll follow this by looking at the same process in Windows 8. 1, because it is slightly different. Now, a System Image Backup is a full copy of your operating system, a snapshot of it at as it exists at that time, including all of your settings, and all of your installed programs. Then we'll look at how we can restore Windows 7 and Windows 8. 1 from this System Image. Now, Windows 8. 1 includes a couple of additional features, one of which is called Refresh. Now this is a System Image, but it's slightly different, and it works slightly differently. So we'll look at how we can refresh a Windows 8. 1 PC, and why you might want to advise that a non-technical person do this themselves. Then we'll look at how you can completely reset your Windows 8. 1 PC as well. And lastly we'll finish off this course by looking at how you can non-destructively reinstall Windows if you really have to.