What you'll learn

In an ideal world, organizations should be able to confidently demonstrate that they have the right people with the right skills doing the right work at the right time. Unfortunately, one of the most challenging paradigms in business management is “too much work, too few workers, ” and as a result, leadership is forced to ask their people to do more with less. To deliver on expected results, management and their team members must find a consistent way to streamline and optimize the way they manage their workloads.

In this course, Using Workflow Management to Fulfill Customer Requests, you will learn how to design and implement three advanced workflow management processes in your organization. First, you will learn how to establish a work planning capability. Next, you will identify the steps needed to define standardized work procedures. Finally, you will learn how to implement an effective reporting capability. When you are finished with this course, you will have the skills and knowledge of Workflow Management needed to guide your organization in the implementation and adoption of these critical processes.