Using Workflow Management to Fulfill Customer Requests

This course covers the final three workflow management processes and will teach you how to manage work planning, effectively establish standardized work procedures, and implement an effective reporting capability.
Course info
Level
Advanced
Updated
Oct 27, 2020
Duration
1h 23m
Table of contents
Description
Course info
Level
Advanced
Updated
Oct 27, 2020
Duration
1h 23m
Description

In an ideal world, organizations should be able to confidently demonstrate that they have the right people with the right skills doing the right work at the right time. Unfortunately, one of the most challenging paradigms in business management is “too much work, too few workers, ” and as a result, leadership is forced to ask their people to do more with less. To deliver on expected results, management and their team members must find a consistent way to streamline and optimize the way they manage their workloads.

In this course, Using Workflow Management to Fulfill Customer Requests, you will learn how to design and implement three advanced workflow management processes in your organization. First, you will learn how to establish a work planning capability. Next, you will identify the steps needed to define standardized work procedures. Finally, you will learn how to implement an effective reporting capability. When you are finished with this course, you will have the skills and knowledge of Workflow Management needed to guide your organization in the implementation and adoption of these critical processes.

About the author
About the author

Paul is a highly decorated IT Professional with over 14 years of experience in the areas of IT Training, IT Service Management, IT Infrastructure Management, and IT Security.

More from the author
More courses by Paul Gadbois
Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hello, everyone. My name is Paul Gadbois, and welcome to my course that's titled Using Workflow Management to Fulfill Customer Requests. I'm the enterprise architect at the Medical University of South Carolina. As an enterprise architect, I've developed a workflow management architecture which is made up of 11 individual processes that work together to help organizations ensure that they have the right people with the right skills doing the right work at the right time for the right reason. This course is designed to cover the third and final group of processes, which together form the execution and fulfillment phase of workflow management. In this course, you will learn about establishing a work planning capability, managing work execution, and defining a formal reporting capability. By the end of this course, you'll be prepared to implement all three processes and guide your organization in the adoption of these formal workflow management capabilities. I hope you will join me as we explore how to use workflow management to fulfill customer requests here, at Pluralsight.