Writing in the Workplace: Email, Memos, Reports, and Social Messaging

Effective professional writing, which happens consistently and inescapably, is one of the main driving forces of a productive workplace. This course covers the most common features and forms of everyday workplace writing, as well as strategies for creating and refining such writing.
Course info
Rating
(38)
Level
Beginner
Updated
Mar 3, 2016
Duration
3h 43m
Table of contents
Course Overview
The Traits and Functions of Workplace Writing
Interacting via Email
Developing Routine and Sensitive Memos
Understanding Informal Reports
Field and Trip Reports
Incident Reports: Documenting When Something Goes Wrong
Test Reports: Presenting Experiments and Diagnostics
Investigative Reports: Communicating Different Options
Progress Reports: Keeping Supervisors Informed About a Project
Meeting Minutes
Internal Social Media Platforms: Using Office Instant Messaging
Your Main Takeaways: Conclusion and Additional Resources
Description
Course info
Rating
(38)
Level
Beginner
Updated
Mar 3, 2016
Duration
3h 43m
Description

Writing in the workplace is often thought of as something coming in short bursts, or associated with major initiatives. The bulk of workplace writing, though, happens on a sustained, daily basis in the form of emails, memos, interoffice social communication, and routine informal reports. The average worker, regardless of field, generates 10-15 pages of writing a week. Proficiency with and understanding of these writing tasks will increase workplace efficiency and productivity, as well as the ultimate value of the writing itself. This course covers the most common, repeatable types of internal office communication, how to create this writing, and how to revise it for maximum impact and value.

About the author
About the author

Alan Ackmann teaches business and technical writing in the Writing, Rhetoric, and Discourse Department at DePaul University in Chicago, IL, where he lives with his wife and two children.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone. My name is Alan Ackmann, and welcome to my course, Everyday Writing in the Workplace. I'm an instructor of writing, rhetoric, and discourse at DePaul University with a specialty in professional and technical writing. In this course, we're going to explore the most common kinds of professional writing you're likely to encounter on a regular basis, as well as how to use these writing forms in a way that will simply and enhance your professional life. Some of the major topics that we will cover include using email effectively, writing routine and sensitive memos, making the most of routine reports like trip, incident, test, and progress reports, and taking advantage of interoffice instant messaging. By the end of this course, you'll have an increase confidence in professional writing and a much stronger ability to use it effectively. This course doesn't require any foundational knowledge. But from here, you should feel comfortable diving into more sophisticated professional writing forms including courses on resumes, process instructions and directions, and proposals. I hope you'll join me on this journey to learn about professional writing with the Everyday Writing in the Workplace course at Pluralsight.