Creating a Cisco +E.164 Dial Plan for Multisite Deployments

Utilizing a +E164 dial plan is an essential component in a multisite Unified Collaboration deployment. This course will teach you how to configure a +E164 global dial plan using Unified Communications Manager.
Course info
Level
Intermediate
Updated
Apr 20, 2018
Duration
2h 46m
Table of contents
Course Overview
What Are the Challenges with Multisite Deployments?
Creating the Globalized +E.164 Dial Plan at the Main Site
Creating the Globalized +E.164 Dial Plan at the Remote Site
Achieving Maximum Efficiency Using the +E.164 Global Dial Plan
Troubleshooting and Verifying Calls Using the +E.164 Dial Plan
Description
Course info
Level
Intermediate
Updated
Apr 20, 2018
Duration
2h 46m
Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Creating a Cisco +E164 Dial Plan for Multisite Deployments, you will learn the step by step process of configuring the +E.164 global dial plan, in plain terms. First, you will learn what goes into creating a multisite globalized +E164 dial plan, including normalization and localization at both domestic and international sites. Next, you will see how to simplify your multisite dial plan, so that users will be able to dial any destination using a single +E164 format that allows their call to be sent to any gateway, local or international, without having to change their current dialing behavior. Finally, you will explore how to configure Tail End Hop Off (TEHO) and toll bypass within your CUCM cluster, and between clusters, as well as troubleshoot a variety of multisite dialplan issues using the step by step method of examining the route plan report and using Cisco’s Dial Number Analyzer. When you’re finished with this course, you’ll have the skills and knowledge needed to configure and manage a multisite +E164 globalized dial plan using Cisco Unified Communications Manager.

About the author
About the author

Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He is a Cisco Systems Engineer that consults with a variety of clients to design, implement, and maintain their Cisco Collaboration solutions. Sean is CCNP in Routing and Switching, Wireless, and Collaboration.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone. My name is Sean Douglas, and welcome to my course, Creating a Cisco +E. 164 Dial Plan for Multisite Deployments. I've been a Cisco engineer and instructor for nearly two decades and in that time I've taught thousands of adults IP networking, voice and video collaboration, and how to make their Cisco technology work for them. This course, which is part of a series, is designed to make sure that you understand exactly what the Global +E. 164 Dial Plan is, how to configure it, and how to troubleshoot it. This course will absolutely give you real-world solutions. We're going to normalize, localize, and globalize and we'll do it in a way that's easy to understand-ize. We're going to use extensive demonstrations, hands-on step-by-step configuration examples so that you'll be able to design, implement, and maintain your own multisite dial plan. There are a lot of different parts and pieces that work together within the globalized dial plan. In this course we'll make sure that you understand them all. By the end of this course you'll have an entirely different view of your existing dial plan. You'll be able to create and administer a global multisite dial plan that simplifies calling for end users, utilizes all of your trunks and gateways and is resilient and efficient. We've designed this course to have extensive hands-on examples so that you'll be able to reference our step-by-step demonstrations in your day-to-day career. Before beginning this course you should have a basic understanding of Cisco Unified Communication Manager either by having watched the previous courses, Dial Plan for Cisco Collaboration, Building PSTN Gateways, SIP trunks and cubes, Basic Call Operation and components for Cisco collaboration, or being at about the CCNA collaboration level or have some experience working with Cisco Unified Communication Manager. I hope you'll join us as we build solutions with the Creating a Cisco +E. 164 Dial Plan for Multisite Deployments course, at Pluralsight.

Creating the Globalized +E.164 Dial Plan at the Main Site
I just got back from a meeting with our management team and the acquisition is completed. It's finalized, which means we've got a lot of work to get done. Hi everyone. Welcome to the course, Creating the Globalized +E. 164 Dial Plan at the Main Site. I'm Sean Douglas and I'm going to show you how to create a globalized multisite, multi-country dial plan using Cisco Unified Communications Manager. Our goals for this module are going to be to show you how to create a scalable redundant dial plan that lets users dial the same number from anywhere in the company using any gateway or trunk when calling anyone. In order to do that we're going to show you how to configure and implement translation patterns, transformation patterns, which are applied to gateways and trunks, local route groups, which minimize the number of route patterns we need, and finally we're going to show you how to localize incoming and outgoing calls at our gateways and trunks. It's an extremely effective dial plan and maybe the best part is that our users won't have to change their dialing behavior at all. They won't even need to know that it's there. They won't be able to see it, smell it, touch it, or taste it. It's the nitrogen of dial plans, but once it's implemented it turns into nitrous oxide. It's a high-powered dial plan that will make your administration a lot more efficient and there's the green light. So if you're ready, let's go!

Creating the Globalized +E.164 Dial Plan at the Remote Site
We've got our globalized dial plan set up at the main cluster and we've tested the calls. We've still got a little bit of work to do at our Branch site, but that's going to be part of an upcoming module. For now we're going to move on and configure the Remote site cluster, which is another U. S. location in our Globomantics organization and part of the multisite globalized dial plan that we're building. Our goals for this module are going to be to continue to build a +E. 164 globalized dial plan and we're going to be working on this at the remote cluster location. In order to build a +E. 164 dial plan, that means we need to normalize. Users are going to dial local, long distance or international, and we're going to capture that with the translation pattern that changes or normalized the number and turns into + country code number. Then it can match a single route pattern, which can point it to the local route group, sending it to the PSTN gateway. Once it's at the gateway, then we're going to match a called party transformation pattern, which will take that number, that + country code number, and turn it into the correct local format. Local, long distance, or international. It simply depends on where the call is going. Once we've got that in place, we'll then incorporate this Remote cluster into our Main cluster dial plan and we'll have one large system. Then we can get into topics like Tail End Hop Off. This allows us to dial any number from any endpoint and use the most efficient PSTN gateway regardless of which cluster it's on.

Achieving Maximum Efficiency Using the +E.164 Global Dial Plan
Now that we've created and configured the +E. 164 globalized dial plan on our two clusters internationally across three sites, we're going to take it to the next level. We're going to turn the dial plan up to 11 and that means that we're going to demonstrate how we can tweak the dial plan so that we're sending calls to the most efficient gateway. Our goals for this module are going to be to show you how to put the frosting on the cake. We've done the hard work in getting our dial plan configured, but now we're going to show you how to maximize its performance. In this module we're going to demonstrate how to configure Tail End Hop Off and toll bypass. We're going to demonstrate how to configure Tail End Hop Off within our cluster. We're going to modify the dial plan so that Unified Communications Manager can choose the most efficient gateway to deliver the call to. We're also going to demonstrate how to configure international Tail End Hop Off between our clusters. A multisite global dial plan has gateways in many locations in many clusters and we're going to configure our dial plan so that we can use them all. There are a lot of pieces to configuring the +E. 164 globalized dial plan and ours is nearly done. In this module we're going to show you how to get the absolute most out of your multisite globalized dial plan and with that, well, you know what they say. Check the hands on the clock, it's 8:05; it's time to rock!

Troubleshooting and Verifying Calls Using the +E.164 Dial Plan
We configured the +E. 164 global dial plan and we've demonstrated how to use it for maximum efficiency. In this module, Troubleshooting and Verifying Calls Using the +E. 164 Dial Plan, we're going to go through the calling process step by step, to ensure that you've got a rock-solid understanding of every part of the process. Our goals for this module are going to be to examine the step-by-step calling process of the +E. 164 dial plan. We're also going to normalize incoming calling and called numbers at the gateway. And finally, we're going to use the Dialed Number Analyzer to examine and troubleshoot the global dial plan.