Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He didn't always understand how IP networks, voice, and video solutions work. Sean remembers clearly what it was like to start from the beginning, when everything was new and somewhat confusing. Fortunately, he had some exceptional teachers that took the time to explain things in plain terms. He also has an enthusiasm for learning and finding solutions. Sean brings that same passion for learning and enthusiasm when teaching. For the last decade, he has worked as a Cisco Systems Engineer that consults with a variety of clients to design, implement, build from the ground up, and maintain their Cisco Collaboration Solutions. Sean is CCNP in Routing and Switching, Wireless, and Collaboration.