What you'll learn

More than ever, companies are relying on Cisco Collaboration solutions to ensure that they can communicate ubiquitously with their customers, employees, and everyone else. There is immense demand for administrators who have the knowledge and skills needed to manage and maintain their Cisco deployments.

In this course, Cisco Collaboration Fundamentals: Managing Media Resources, ISR Call Control, Voicemail, and Reporting, you will see the step-by-step configurations to deploy media resources, manage IP phones using the ISR router, examine Cisco video technology, and run traces and reports.

First, you will see how to give endpoints access to the CUCM and ISR audio conference bridges, music on hold, annunciator, and media termination point. Then, you will explore how to configure the Cisco ISR router to manage SCCP and SIP phones full-time using CME and, as a backup, SRST.

Next, you will discover how to enable SIP URI dialing for endpoints and Jabber, so that users can place calls to email addresses. You will also learn about Cisco’s video conferencing technology.

Finally, you will find out how to run reports and examine traces to help you troubleshoot your collaboration deployments.

When you are finished with this course, you will have the skills and knowledge that today’s companies crave to manage and maintain their Cisco Collaboration solutions.