Troubleshooting Cisco Collaboration Multisite Calling Issues

Multisite collaboration deployments put pressure on administrators to solve a variety of problems that use a lot of different types of technology. This course demonstrates solutions that will help you diagnose and solve these problems.
Course info
Level
Intermediate
Updated
Oct 17, 2018
Duration
2h 59m
Table of contents
Description
Course info
Level
Intermediate
Updated
Oct 17, 2018
Duration
2h 59m
Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Troubleshooting Cisco Collaboration Multisite Calling Issues, you will learn through real world demonstrations how to diagnose and solve many problems that are likely to arise in your collaboration network. First, you will learn how to identify the major components of the Cisco multisite collaboration solution you’re working with so that you will be able to isolate the problem areas quickly during troubleshooting. Next, you will be able to troubleshoot source calling and destination called number transformations at the gateway, trunk, and endpoint level. Then, you will see how to quickly determine what is causing the problem within your +E.164 global dial plan. Finally, you will explore how to implement an action plan that uses a systematic troubleshooting approach to provide consistent network services and minimize service interruptions. When you are finished with this course, you will have the skills and knowledge needed to troubleshoot Cisco multisite collaboration deployments.

About the author
About the author

Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He is a Cisco Systems Engineer that consults with a variety of clients to design, implement, and maintain their Cisco Collaboration solutions. Sean is CCNP in Routing and Switching, Wireless, and Collaboration.

More from the author
More courses by Sean Douglas
Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone. My name is Sean Douglas, and I want to welcome you to my course, Troubleshooting Cisco Collaboration Multisite Calling Issues. I've been a Cisco engineer and instructor for nearly two decades, and in that time I've taught thousands of adults a lot of Cisco, including IP networking, voice and video collaboration, and especially how to make their Cisco technology work for them, and what to do when it's not working for them. In this course, which is part of an ongoing series, we're going to go over how to troubleshoot both on net and off net calling issues. There are a lot of things that can go wrong with our collaboration dial plan, and being able to troubleshoot is an absolute necessity for today's collaboration administrators. This course is designed to give you a plan when troubleshooting any call situation, and to make sure that you understand exactly how to diagnose the issue and come up with a solution. We're going to definitely give you real world situations. We're going to show you how to troubleshoot multisite calling issues, and we'll do it in a way that's easy to understand. We're going to give you extensive demonstrations, hands-on step-by-step configuration examples, so that by the end of this course you'll be able to identify problems, gather facts, and create an action plan, so that you can solve the issue. We've designed the course to have extensive hands-on examples so that you'll be able to reference our step-by-step demonstrations in your day to day career. Before beginning this course you should have a solid understanding of Cisco Unified Communications Manager, either by having watched the previous courses, building gateways, SIP trunks, and cubes for Cisco collaboration, building a Cisco SIP URI based dial plan with ILS, SME, and unified mobility, and troubleshooting user, gateway, and endpoint registration issues or being at about the CCNA collaboration level or having some experience with working with Cisco Unified Communications Manager. I hope you'll join us as we build solutions with the Troubleshooting Cisco Collaboration Multisite Calling Issues course at Pluralsight.

Troubleshooting Digit Manipulation Calling Issues
Every call has a source, the calling number, and every call has a destination, the called number. Every call that comes into your organization and every call that leaves your company is most likely going to need to be changed, and Cisco Unified Communications Manager has a lot of places that you can perform digit manipulation. Knowing where to make the changes and what effect one change has on another can be frustrating, but that's why we're here. Hi everyone. I'm Sean Douglas, and welcome to the module, Troubleshooting Digit Manipulation Calling Issues. We're going to show you how to troubleshoot these calling and call number modifications, so that you'll be able to very quickly spot and solve any digit manipulation issues in your network. Our goals for this module are going to be to demonstrate how to troubleshoot digit manipulation issues. Calls come in, and there are multiple places and multiple ways that we can change the calling and called number for incoming calls. We're going to demonstrate how to troubleshoot those, so that when something's not working you'll know what to look for, so that you can fix it. In addition, we're also going to demonstrate how you can examine outgoing calls. Once again, there are multiple places that calling and called numbers can be changed as they leave your organization. A period here, a checkbox there. A called that was configured as a calling. All of those things can cause outbound calls to fail, so we're going to show you what to look for, so that you'll be able to quickly diagnose any digit manipulation issues on outbound calls.

Troubleshooting the +E164 Globalized Dial Plan
Hi everyone. I'm Sean Douglas, and welcome to the module, Troubleshooting the +E164 Globalized Dial Plan. In this module we're going to take a look at normalization, globalization, and localization. This is the process that allows us to dial one format. So if we have a certain way of dialing local, long distance, or international we can dial that, and then travel to any other location within our company, and we can dial the same format, the same number. They system, Unified Communications Manager, will take the number, and it will send it to the best gateway, and then fix the number so that it's in the correct format. This saves our end users from having to remember, well, where am I at, and how do I dial long distance, or international, or --- none of that. Same number anywhere in the company, the system handles it, fixes it, sends it out to the most efficient gateway. We're going to show you how to manage it, how to troubleshoot it, so that you can implement this with confidence in your environment. Our goals for the module are going to be to demonstrate how to troubleshoot the +E164 global dial plan, and that means we're going to take a look at globalization, normalization, and localization so that you understand what exactly each of these components does and how they work together to create the entire +E164 global dial plan. Once you see how they all work together you'll be able to implement it and then troubleshoot it in your environment.