Multisite collaboration deployments put pressure on administrators to solve a variety of problems that use a lot of different types of technology. This course demonstrates solutions that will help you diagnose and solve these problems.
In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Troubleshooting Cisco Collaboration Multisite Calling Issues, you will learn through real world demonstrations how to diagnose and solve many problems that are likely to arise in your collaboration network. First, you will learn how to identify the major components of the Cisco multisite collaboration solution you’re working with so that you will be able to isolate the problem areas quickly during troubleshooting. Next, you will be able to troubleshoot source calling and destination called number transformations at the gateway, trunk, and endpoint level. Then, you will see how to quickly determine what is causing the problem within your +E.164 global dial plan. Finally, you will explore how to implement an action plan that uses a systematic troubleshooting approach to provide consistent network services and minimize service interruptions. When you are finished with this course, you will have the skills and knowledge needed to troubleshoot Cisco multisite collaboration deployments.
Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He is a Cisco Systems Engineer that consults with a variety of clients to design, implement, and maintain their Cisco Collaboration solutions. Sean is CCNP in Routing and Switching, Wireless, and Collaboration.
Course Overview Hi everyone. My name is Sean Douglas, and I want to welcome you to my course, Troubleshooting Cisco Collaboration Multisite Calling Issues. I've been a Cisco engineer and instructor for nearly two decades, and in that time I've taught thousands of adults a lot of Cisco, including IP networking, voice and video collaboration, and especially how to make their Cisco technology work for them, and what to do when it's not working for them. In this course, which is part of an ongoing series, we're going to go over how to troubleshoot both on net and off net calling issues. There are a lot of things that can go wrong with our collaboration dial plan, and being able to troubleshoot is an absolute necessity for today's collaboration administrators. This course is designed to give you a plan when troubleshooting any call situation, and to make sure that you understand exactly how to diagnose the issue and come up with a solution. We're going to definitely give you real world situations. We're going to show you how to troubleshoot multisite calling issues, and we'll do it in a way that's easy to understand. We're going to give you extensive demonstrations, hands-on step-by-step configuration examples, so that by the end of this course you'll be able to identify problems, gather facts, and create an action plan, so that you can solve the issue. We've designed the course to have extensive hands-on examples so that you'll be able to reference our step-by-step demonstrations in your day to day career. Before beginning this course you should have a solid understanding of Cisco Unified Communications Manager, either by having watched the previous courses, building gateways, SIP trunks, and cubes for Cisco collaboration, building a Cisco SIP URI based dial plan with ILS, SME, and unified mobility, and troubleshooting user, gateway, and endpoint registration issues or being at about the CCNA collaboration level or having some experience with working with Cisco Unified Communications Manager. I hope you'll join us as we build solutions with the Troubleshooting Cisco Collaboration Multisite Calling Issues course at Pluralsight.