Deploying Cisco Unified IM and Presence with Jabber

Cisco Jabber delivers a feature-rich, SIP base, communications tool that empowers users to stay connected. This course will demonstrate how to deploy, manage, and troubleshoot a Cisco Jabber collaboration solution.
Course info
Level
Intermediate
Updated
Jun 28, 2019
Duration
1h 58m
Table of contents
Description
Course info
Level
Intermediate
Updated
Jun 28, 2019
Duration
1h 58m
Description

Ubiquitous communication is an absolute business necessity. More than ever, businesses need dynamic audio and video collaboration solutions. Cisco dominates the IP communication industry by creating some of the world’s most diverse and reliable technology, with products like Jabber. Cisco Jabber creates an immersive face-to-face experience that lets users collaborate using a variety of devices. In Deploying Cisco Unified IM and Presence with Jabber, you will learn how to configure Cisco Unified Communications Manager (CUCM) and Cisco IM and Presence (IM&P) to support Jabber deployments. Next, you’ll learn how to create contacts using both LDAP and CUCM directories. You’ll also learn how to associate photos to your contacts using 3rd party applications, as well as by modifying Active Directory. In addition, you’ll learn how to customize Jabber by modify the jabber-config.xml file. Finally, you’ll learn how to troubleshoot potential issues by configuring an audio capture, examining communication in real time using RTMT, and collecting IM traces using RTMT. When you’re finished with this course, you’ll have the skills and knowledge needed to deploy a Cisco Jabber solution within your collaboration network.

About the author
About the author

Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He is a Cisco Systems Engineer that consults with a variety of clients to design, implement, and maintain their Cisco Collaboration solutions. Sean is CCNP in Routing and Switching, Wireless, and Collaboration.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone, my name is Sean Douglas, and I want to welcome you to my course Deploying Cisco Unified IM and Presence with Jabber. I've been a Cisco engineer and instructor for two decades. In that time, I've worked a lot with Cisco networking. I'm a CCNA and CCNP in routing and switching, data center, and collaboration. I spend a lot of time working with this technology because it's interesting, it's challenging, and it's fun. In this course, which is the third in the series we're creating for you, we're going to examine deploying a Cisco Jabber solution. Our goal is to save you time and give you the skills to roll out Jabber in your network. By the end of this course, you'll have the knowledge and confidence to deploy Cisco Jabber, manage contacts, customize the application, and troubleshoot a variety of common issues. Before beginning this course, you should have a basic understanding of Cisco Unified Communications Manager, either by having watched the previous courses, building gateways, SIP trunks, and cubes, basic call operations and components, or experience working with Cisco Unified Communications Manager. I hope you'll join us as we save you time and frustration with the Deploying Cisco Unified IM and Presence with Jabber course at Pluralsight.