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Deploying Cisco Unified IM and Presence with Jabber

by Sean Douglas

Cisco Jabber delivers a feature-rich, SIP base, communications tool that empowers users to stay connected. This course will demonstrate how to deploy, manage, and troubleshoot a Cisco Jabber collaboration solution.

What you'll learn

Ubiquitous communication is an absolute business necessity. More than ever, businesses need dynamic audio and video collaboration solutions. Cisco dominates the IP communication industry by creating some of the world’s most diverse and reliable technology, with products like Jabber. Cisco Jabber creates an immersive face-to-face experience that lets users collaborate using a variety of devices. In Deploying Cisco Unified IM and Presence with Jabber, you will learn how to configure Cisco Unified Communications Manager (CUCM) and Cisco IM and Presence (IM&P) to support Jabber deployments. Next, you’ll learn how to create contacts using both LDAP and CUCM directories. You’ll also learn how to associate photos to your contacts using 3rd party applications, as well as by modifying Active Directory. In addition, you’ll learn how to customize Jabber by modify the jabber-config.xml file. Finally, you’ll learn how to troubleshoot potential issues by configuring an audio capture, examining communication in real time using RTMT, and collecting IM traces using RTMT. When you’re finished with this course, you’ll have the skills and knowledge needed to deploy a Cisco Jabber solution within your collaboration network.

Table of contents

Course Overview

About the author

Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He didn't always understand how IP networks, voice, and video solutions work. Sean remembers clearly what it was like to start from the beginning, when everything was new and somewhat confusing. Fortunately, he had some exceptional teachers that took the time to explain things in plain terms. He also has an enthusiasm for learning and finding solutions. Sean brings that same passion for learning and enth... more

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