Course info
Oct 23, 2017
2h 34m

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. Cisco is leading this technological revolution. In this course, Dial Plan for Cisco Collaboration (300-070) CIPTV1, you'll prepare to pass the Implementing Cisco IP Telephony and Video Part 1 exam. First, you'll learn what elements make up the dial plan and be able to describe those functions. Next, you'll explore how to configure these main dial plan components. Finally, you’ll discover how to implement and optimize your dial plan so that it works for your collaboration solution. When you’re finished with this course, you’ll have the skills and knowledge needed to configure the Cisco Unified Communications Manager dial plan to govern how collaboration users reach any destination.

About the author
About the author

Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He is a Cisco Systems Engineer that consults with a variety of clients to design, implement, and maintain their Cisco Collaboration solutions. Sean is CCNP in Routing and Switching, Wireless, and Collaboration.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone, my name is Sean Douglas, and welcome to my course, Dial Plan for Cisco Collaboration for the Cisco CCNP 300-070 exam. I've worked extensively with Cisco technology for almost two decades. Throughout this course, which is part of a series that we're creating, we're going to help you prepare for the implementing Cisco IP Telephony & Video, Part 1 exam. Not only will this course help you prepare for the CIPTV1 exam, it's going to provide you with real-world solutions. We're going to use extensive demonstrations so that you'll see the step-by-step process of configuring the components that make up the Cisco Unified Communications Manager Dial Plan. There are a lot of different parts and pieces that work together to comprise the dial plan, and this course has you covered. By the end of this course, you'll be well on your way to preparing for the Cisco IP Telephony & Video, Part 1 exam, and you'll be able to reference our step-by-step demonstrations in your day-to-day configurations. Before beginning this course, you should have a basic understanding of Cisco Unified Communications Manager, either by having watched the previous course of our series, Basic Call Operations and Components, by being at about the CCNA Collaboration level, or have some experience working with Cisco Unified Communications Manager. I hope you'll join me on our quest to learn about Cisco Collaboration with the Dial Plan for Cisco Unified Communications Manager course here at Pluralsight.

Exploring Cisco Dial Plan Components
Hi everyone. My name is Sean Douglas, and welcome to my course, Dial Plan for Cisco Collaboration 300-070 exam. And this is the Implementing Cisco IP Telephony & Video, Part 1 exam. In this module, we're going to look at the dial plan components. Our goals are going to be to identify what are the pieces, the parts that make up the dial plan? We're going to roll out a Cisco Unified Communications Manager cluster. We're going to have endpoints and users, and they want to make calls. There's a lot of things that have to go into creating, implementing, and maintaining a dial plan. We're going to look at those things in this course. We're going to identify what they are. Then I'm going to demonstrate what are the things that an administrator needs to do in order to implement a dial plan. And by that, I mean we have to put addresses on endpoints. We have to set permissions so that lobby phones might have different permissions than executives. We're going to then plan call routing. And what happens if there's a failure? We need backup routes. All of these things and more comprise the dial plan. So in this module, heck in this entire course, I'm going to use hands-on step-by-step demonstrations to show you what needs to be done to configure a Cisco Unified Communications Manager cluster.

Endpoint Addressing
Within a collaboration system, the dial plan is the blueprint. The whole point of a collaboration system is that people want to be able to communicate with one another. They use endpoints, phones, and video units to do that. We're going to use step-by-step demonstrations to show you how to configure and implement the endpoint addressing features that are available within a Cisco Unified Communications Manager. By the end of this module, you'll be able to configure line appearances for directory numbers. These are the extensions on our phone. You'll be able to utilize a new feature, enterprise alternate numbers. These are convenient. They allow us to associate multiple extensions to our phones. You'll be able to implement a URI dialing scheme, and this can dramatically simplify the dial plan. And you'll be able to optimize call routing using the urgent priority feature. Please join us as we demonstrate the configuration of endpoint addresses.

Digit Manipulation
We're continuing on our quest of examining the dial plan, and the next stop is digit manipulation. In this module, we're going to configure Cisco Unified Communications Manager to route calls both internally and outside of the organization. We're going to send and receive calls to the PSTN. Once we start communicating with other organizations, it brings up the need to use digit manipulation. All calls have a source and a destination, and most of the time those numbers have to be changed. Cisco gives us a lot of different ways that we can change these numbers. In this module, I'm going to demonstrate them to you. I'm going to show you how we can use translation patterns, transformation patterns, and other settings to manipulate calling and called numbers so that's you can have an efficient and optimized dial plan.

Calling Privileges
Calling privileges, also known as class of service, is one of the most important topics of all because it's something that affects all calls. In this module, we're going to explain the different terms and components that make up calling privileges. That means calling search spaces and partitions. In addition, we're going to use extensive hands-on demonstrations to show you how to configure and implement calling privileges using calling search spaces and partitions.

Call Coverage
Welcome as we continue through the course. In this module, Call Coverage, we're going to look at the different ways that Unified Communications Manager ensures that all incoming calls can be answered. There's a lot of different options available. Some of them pertain to individual lines. Other settings allow us to configure call coverage for groups of phones. In the Implementing Cisco IP Telephony & Video Part 1 exam, and in the real world, it's important to be able to configure call coverage. That's exactly what's we're going to do in this module. We're going to set up call coverage for individual lines using call forward, call pickup, and then we're going to configure it for groups of phones using pilots. Finally, we'll activate call queuing. This isn't a substitute for Cisco Contact Center, but it can be a useful feature. I hope you'll join us we continue through our trek of examining the Cisco Collaboration dial plan, specifically with call coverage in this module, here at Pluralsight.