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Troubleshooting with Cisco Collaboration Support Tools and Call Control Discovery

by Sean Douglas

Call Control Discovery (CCD) gives administrators the ability to dynamically share the dial plan and aggregate large collaboration deployments. This course will demonstrate how to deploy and troubleshoot CCD over CUCM clusters and SRST routers.

What you'll learn

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Troubleshooting with Cisco Collaboration Support Tools and Call Control Discovery, you'll learn how to diagnose and solve many problems that are likely to arise when deploying a CCD solution. First, you'll see how to identify the major components of the CCD with Service Advertisement Framework (SAF) collaboration solution you’re working with so that you will be able to isolate the problem areas quickly during troubleshooting. Next, you’ll be able to troubleshoot the configuration of CCD at the Cisco Unified Communications Manager (CUCM) cluster and at the branch site using the Survivable Remote Site Telephony (SRST) router. Finally, you’ll learn where to go to your own answers, seeing what Cisco documentation resources will help you solve current and upcoming issues that you may experience in your day to day administration career. When you’re finished with this course, you’ll have the skills and knowledge needed, as well as know where to find the tools used to troubleshoot Cisco Call Control Discovery using SRST, and your Cisco collaboration deployments.

Table of contents

About the author

Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He didn't always understand how IP networks, voice, and video solutions work. Sean remembers clearly what it was like to start from the beginning, when everything was new and somewhat confusing. Fortunately, he had some exceptional teachers that took the time to explain things in plain terms. He also has an enthusiasm for learning and finding solutions. Sean brings that same passion for learning and enth... more

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