Troubleshooting with Cisco Collaboration Support Tools and Call Control Discovery

Call Control Discovery (CCD) gives administrators the ability to dynamically share the dial plan and aggregate large collaboration deployments. This course will demonstrate how to deploy and troubleshoot CCD over CUCM clusters and SRST routers.
Course info
Level
Intermediate
Updated
Nov 29, 2018
Duration
2h 17m
Table of contents
Description
Course info
Level
Intermediate
Updated
Nov 29, 2018
Duration
2h 17m
Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Troubleshooting with Cisco Collaboration Support Tools and Call Control Discovery, you'll learn how to diagnose and solve many problems that are likely to arise when deploying a CCD solution. First, you'll see how to identify the major components of the CCD with Service Advertisement Framework (SAF) collaboration solution you’re working with so that you will be able to isolate the problem areas quickly during troubleshooting. Next, you’ll be able to troubleshoot the configuration of CCD at the Cisco Unified Communications Manager (CUCM) cluster and at the branch site using the Survivable Remote Site Telephony (SRST) router. Finally, you’ll learn where to go to your own answers, seeing what Cisco documentation resources will help you solve current and upcoming issues that you may experience in your day to day administration career. When you’re finished with this course, you’ll have the skills and knowledge needed, as well as know where to find the tools used to troubleshoot Cisco Call Control Discovery using SRST, and your Cisco collaboration deployments.

About the author
About the author

Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He is a Cisco Systems Engineer that consults with a variety of clients to design, implement, and maintain their Cisco Collaboration solutions. Sean is CCNP in Routing and Switching, Wireless, and Collaboration.

More from the author
More courses by Sean Douglas
Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone. My name is Sean Douglas, and I want to welcome you to my course, Troubleshooting with Cisco Collaboration Support Tools and Call Control Discovery. I've been a Cisco Engineer and Instructor for nearly two decades. In that time, I've worked extensively with Cisco technology with things like networking, routing and switching, voice and video collaboration, and especially how to troubleshoot Cisco technology. In this course, which is the final part of a series that we've created for you, we're going to show you how to deploy and troubleshoot Cisco call control discovery on our Unified Communications Manager clusters and on our branch site routers configured with Survivable Remote Site Telephony. There are lots of things that can go wrong when deploying complex configurations across servers and routers. Being able to troubleshoot is an absolute necessity for Cisco Collaboration Administrators. Call control discovery is great because it allows us to dynamically share the dial plan across our entire collaboration enterprise; however, it could be bad news if something goes wrong. This course is designed to make sure that doesn't happen to you. We're going to give you the tools needed to troubleshoot your configuration and make sure that you understand exactly how to diagnose the issue and come up with a solution. We're definitely going to give you real-world solutions, we're going to show you how to troubleshoot Cisco call control discovery, and we're going to do it in a way that's easy to understand. We're going to use extensive demonstrations, hands-on, step-by-step configuration examples so that by the end of this course, you'll be able to identify problems, gather facts, create an action plan, and solve the issue. We've designed the course to have extensive, hands-on examples so that you'll be able to reference our step-by-step demonstrations in your day-to-day career. Before beginning this course, you should have a solid understanding of Cisco Unified Communications Manager either by having watched the previous courses, Troubleshooting Cisco SIP Trunks, CUBEs, and URI Dial Plans; Troubleshooting User, Gateway, and Endpoint Registration Issues; Troubleshooting Cisco Collaboration Multisite Calling Issues; or by being at about the CCNA Collaboration level or having experience working with Cisco Unified Communications Manager. I hope you'll join us as we build solutions in the Troubleshooting with Cisco Collaboration Support Tools and Call Control Discovery course, at Pluralsight.