Deploying Cisco Enterprise Voicemail with Unity Express and MediaSense Server

Cisco Unity Express gives collaboration admins a quick, convenient way to manage voicemail, auto attendant, and greeting services for remote office users. This course demonstrates how to configure and troubleshoot these features.
Course info
Level
Intermediate
Updated
Jul 31, 2019
Duration
2h 32m
Table of contents
Course Overview
Configuring Unity Connection Video Greetings
Configuring Cisco Unity Express with Router-based CME
Configuring Cisco Unity Express System Settings and Uses
Implementing Call Routing with Cisco Unity Express Auto-Attendant
Troubleshooting Cisco Unity Express Concepts
Description
Course info
Level
Intermediate
Updated
Jul 31, 2019
Duration
2h 32m
Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In Deploying Cisco Enterprise Voicemail with Unity Express and MediaSense Server, you'll learn how to configure and deploy voicemail, auto attendant, and video greetings using Cisco Unity Express and Cisco MediaSense. First, you'll see how to configure Cisco MediaSense server to work with Cisco Unity Connection to provide video voicemail greetings. Next, you’ll explore how to deploy IP SCCP phones using router-based Cisco Communications Manager Express and then how to configure Cisco Unity Express to provide voicemail services to end users. Finally, you’ll delve into creating auto attendant scripts that allow callers to locate people in your organization without talking to a receptionist, as well as troubleshooting Message Waiting Indicators (MWIs). When you’re finished with this course, you’ll have the skills and knowledge needed to deploy and manage a Cisco Unity Express voicemail solution.

About the author
About the author

Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He is a Cisco Systems Engineer that consults with a variety of clients to design, implement, and maintain their Cisco Collaboration solutions. Sean is CCNP in Routing and Switching, Wireless, and Collaboration.

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More courses by Sean Douglas
Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
(Music playing) Hi everyone, my name is Sean Douglas, and I want to welcome you to my course, Deploying Cisco Enterprise Voicemail with Unity Express and MediaSense Server. I've been a Cisco engineer and instructor for two decades. In that time, I've worked a lot with Cisco networking. I'm a CCNA and CCNP in routing and switching, datacenter, and collaboration. I spend a lot of time working with this technology because it's interesting, it's challenging, and it always works if it's configured properly. In this course, which is the fourth in a series that we're creating for you, we're going to examine deploying a Cisco Unity Express Voicemail solution, as well as demonstrating how to create video greetings using Cisco MediaSense. Our goal is to save you time and give you the skills to manage router-based Enterprise voicemail. By the end of this course, you'll have the knowledge and confidence to deploy Cisco MediaSense with Cisco Unity Connection for video greetings, Cisco Unity Express router-based voicemail, and troubleshoot a variety of common issues. Before beginning this course, you should have a basic understanding of Cisco Unity Connection Manager, either by having watched the previous courses, deploying Enterprise voicemail with Cisco Unity Connection, configuring Cisco Unity Connection call handlers, video greetings, and unified messaging, or have experience working with Cisco Unity Connection. I hope you'll join us as we save you time and give you step-by-step configuration examples with the Deploying Cisco Enterprise Voicemail with Unity Express in MediaSense Server course at Pluralsight.