Because of the complexity of Cisco Collaboration deployments, you must have a solid understanding of the various voice and video elements to troubleshoot effectively. This course will demonstrate solutions to help you diagnose and solve problems.
In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Troubleshooting User, Gateway, and Endpoint Registration Issues, you'll learn how to diagnose and define problems, use various tools and techniques to gather facts, assemble an effective troubleshooting plan, and observe the solutions. First, you'll learn how to identify the major components of the Cisco Collaboration solution you’re working with so that you will be able to isolate the problem areas quickly during troubleshooting. Next, you’ll be able to use a variety of built-in debug, trace, and monitoring tools that are available to assist with your troubleshooting. Finally, you’ll see how to implement an action plan that uses a systematic troubleshooting approach to provide consistent network services and minimize service interruptions. When you’re finished with this course, you’ll have the skills and knowledge needed to develop solutions that will help you diagnose and troubleshoot issues in Cisco Collaboration deployments.
Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He is a Cisco Systems Engineer that consults with a variety of clients to design, implement, and maintain their Cisco Collaboration solutions. Sean is CCNP in Routing and Switching, Wireless, and Collaboration.
Course Overview (Music) Hi, everyone. I'm Sean Douglas, and I want to welcome you to my course, Troubleshooting User, Gateway, and Endpoint Registrations Issues. I've been a Cisco engineer and instructor for nearly two decades, and in that time I've taught thousands of adults a lot about Cisco. This course, which is part of an ongoing series, is designed to make sure that you understand exactly how to diagnose problems, so that when end users tell you, it won't let me, or the mysterious, it's not working, you'll be prepared to precisely identify the exact issue and come up with the solution. You may end up being the most popular person on the team. Your coworkers might say, hey, go to so-and-so with those issues, they took those Pluralsight course and they always know how to fix it, because we're going to give you real-world solutions. We're going to show you how to troubleshoot Cisco collaboration deployments and we'll do it in a way that's easy to understand. We're going to use extensive demonstrations, hands-on, step-by-step configuration examples so that by the end of this course, you'll be able to identify problems, gather facts, create an action plan, and solve the issue. We've designed this course to have extensive hands-on examples so that you'll be able to reference our step-by-step demonstrations in your day-to-day career. Before beginning this course, you should have a solid understanding of Cisco Unified Communications Manager, either by having watched the previous courses, Building a Cisco SIP URI-based Dial Plan with ILS, SME, and Unified Mobility; Building a Cisco VCS Controlled Dial Plan and Expressway Remote Access Solution; Building Gateways, SIP Trunks, and Cubes for Cisco Collaboration; or by being at about the CCNA collaboration level or having some experience working with Cisco Unified Communications Manager. I hope you'll join us as we build solutions with the Troubleshooting User, Gateway, and Endpoint Registration Issues course here at Pluralsight.