Simple play icon Course

Configuring Cisco Unity Connection Call Handlers, Video Greetings, and Unified Messaging

by Sean Douglas

Cisco Unity Connection is loaded with the features that collaboration systems require. This course will show you the step by step methods to configure and deploy call handlers, video greetings with MediaSense, and unified messaging with Exchange.

What you'll learn

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Configuring Cisco Unity Connection Call Handlers, Video Greetings, and Unified Messaging, you will learn how to deploy Cisco Unity Connection features such as auto attendants, video greetings, integrated and unified messaging with Outlook and Exchange. First, you'll explore how to create voice enabled call handlers with Unity Connection. Next, you’ll configure Unity Connection integrated messaging to send voice mail to an Outlook email client. You’ll also be able to deploy Unity and Exchange to support unified messaging to an Outlook email client. Finally, you’ll see how to configure video greetings using a Cisco MediaSense server. When you’re finished with this course, you’ll have the skills and knowledge needed to deploy these Cisco Unity Connection features within your collaboration network.

About the author

Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He didn't always understand how IP networks, voice, and video solutions work. Sean remembers clearly what it was like to start from the beginning, when everything was new and somewhat confusing. Fortunately, he had some exceptional teachers that took the time to explain things in plain terms. He also has an enthusiasm for learning and finding solutions. Sean brings that same passion for learning and enth... more

Ready to upskill? Get started