Configuring Cisco Unity Connection Call Handlers, Video Greetings, and Unified Messaging

Cisco Unity Connection is loaded with the features that collaboration systems require. This course will show you the step by step methods to configure and deploy call handlers, video greetings with MediaSense, and unified messaging with Exchange.
Course info
Level
Intermediate
Updated
Jan 9, 2019
Duration
1h 58m
Table of contents
Description
Course info
Level
Intermediate
Updated
Jan 9, 2019
Duration
1h 58m
Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Configuring Cisco Unity Connection Call Handlers, Video Greetings, and Unified Messaging, you will learn how to deploy Cisco Unity Connection features such as auto attendants, video greetings, integrated and unified messaging with Outlook and Exchange. First, you'll explore how to create voice enabled call handlers with Unity Connection. Next, you’ll configure Unity Connection integrated messaging to send voice mail to an Outlook email client. You’ll also be able to deploy Unity and Exchange to support unified messaging to an Outlook email client. Finally, you’ll see how to configure video greetings using a Cisco MediaSense server. When you’re finished with this course, you’ll have the skills and knowledge needed to deploy these Cisco Unity Connection features within your collaboration network.

About the author
About the author

Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He is a Cisco Systems Engineer that consults with a variety of clients to design, implement, and maintain their Cisco Collaboration solutions. Sean is CCNP in Routing and Switching, Wireless, and Collaboration.

More from the author
More courses by Sean Douglas
Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone, my name is Sean Douglas, and I want to welcome you to my course: Configuring Cisco Unity Connection Call Handlers, Video Greetings, and Unified Messaging. I've been a Cisco engineer and instructor for nearly two decades. In that time, I've worked extensively with Cisco networking, routing and switching, and especially, voice and video collaboration. In this course, which is the second in a series that we're creating for you, we're going to show you how to configure the Cisco Unity Connection features, such as call handlers, integrated and unified messaging, and how to deploy video greetings with Cisco MediaSense. We're going to give you real world solutions. We're going to show you how to create voice-enabled auto attendants, as well as interview and directory handlers, and we'll do it in a way that's easy to understand. We're going to use extensive demonstrations, hands-on step by step configuration examples, so that by the end of this course, you'll be able to configure these Unity Connection features. We've designed the course to have extensive hands-on examples so that you'll be able to reference our step by step demonstrations in your day to day career. Before beginning this course, you should have a solid understanding of Cisco Unified Communications Manager, either by having watched the previous courses: Dial Plan for Cisco Collaboration, Basic Call Operation and Components for Cisco Collaboration, Deploying Enterprise Voicemail with Cisco Unity Connection; or being at about the CCNA Collaboration level, or having experience working with Cisco Unified Communications Manager and Unity Connection. I hope you'll join us as we build solutions with the Configuring Cisco Unity Connection Call Handlers, Video Greetings, and Unified Messaging course at Pluralsight.