Troubleshooting Cisco Collaboration Mobility and Media Resources

Administrators must be able to solve a variety of potential problems when deploying Cisco Mobility and media resources. This course will demonstrate through extensive hands on solutions that will help you diagnose and solve these problems.
Course info
Level
Intermediate
Updated
Nov 13, 2018
Duration
2h 56m
Table of contents
Course Overview
Troubleshooting Device and Extension Mobility Issues
Troubleshooting Unified Mobility and Mobile Voice Access Issues
Troubleshooting Conference Bridge and Music on Hold Issues
Troubleshooting Media Termination Point and Transcoder Issues
Solving Media Resources and Mobility Trouble Tickets
Description
Course info
Level
Intermediate
Updated
Nov 13, 2018
Duration
2h 56m
Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Troubleshooting Cisco Collaboration Mobility and Media Resources, you will learn how to diagnose and solve many problems that are likely to arise in your collaboration network. First, you'll learn how to identify the various Cisco mobility collaboration issues you’re working with so that you will be able to isolate the problem areas quickly during troubleshooting. Next, you’ll be able to deploy and troubleshoot a variety of Cisco media resources, such as Conference Now, trusted relay points, transcoders, media termination points, and multicast music on hold. Finally, you’ll see how to implement an action plan that uses a systematic troubleshooting approach to provide consistent network services and minimize service interruptions. When you’re finished with this course, you’ll have the skills and knowledge needed to troubleshoot Cisco mobility and media resource deployments.

About the author
About the author

Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He is a Cisco Systems Engineer that consults with a variety of clients to design, implement, and maintain their Cisco Collaboration solutions. Sean is CCNP in Routing and Switching, Wireless, and Collaboration.

More from the author
More courses by Sean Douglas
Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone. My name is Sean Douglas. And I want to welcome you to my course, Troubleshooting Cisco Collaboration Mobility and Media Resources. I've been a Cisco engineer and instructor for nearly two decades. In that time, I've taught thousands of adults a lot of Cisco including IP networking, voice and video collaboration, and especially how to make their Cisco technology work for them, and what to do when it's not working for them. In this course, which is part of an ongoing series, we're going to go over how to troubleshoot Cisco Mobility and media resource issues. There are a lot of things that can go wrong when deploying these technologies, and being able to troubleshoot them is a definite necessity for collaboration administrators. This course is designed to give you a plan when configuring and troubleshooting Cisco Mobility, media resources like Conference Now, transcoders, media termination points, trusted relay points, and Music on Hold. We're going to make sure that you understand exactly how to diagnose the issue and come up with solutions that work. We're going to show you how to troubleshoot mobility and media resources, and we'll do it in a way that's easy to understand. We're going to use extensive demonstrations, hands-on, step-by-step configuration examples so that by the end of this course, you'll be able to identify problems, gather facts, create an action plan and solve the issue. We've designed the course to have hands-on examples so that you'll be able to reference our step-by-step demonstrations in your day-to-day career. Before beginning this course, you should have a solid understanding of Cisco Unified Communications Manager either by having watched the previous courses, building gateways, SIP trunks, and CUBEs for Cisco Collaboration, building a Cisco SIP URI-based dial plan with ILS, SME, and Unified Mobility, building conferences with telepresence, and managing media resources for Cisco Collaboration, or being at about the CCNA Collaboration level or having some experience working with Cisco Unified Communications Manager. I hope you'll join us as we build solutions with the Troubleshooting Cisco Collaboration Mobility and Media Resources course at Pluralsight.