Troubleshooting Cisco Collaboration Mobility and Media Resources

Administrators must be able to solve a variety of potential problems when deploying Cisco Mobility and media resources. This course will demonstrate through extensive hands on solutions that will help you diagnose and solve these problems.
Course info
Level
Intermediate
Updated
Nov 13, 2018
Duration
2h 56m
Table of contents
Course Overview
Troubleshooting Device and Extension Mobility Issues
Troubleshooting Unified Mobility and Mobile Voice Access Issues
Troubleshooting Conference Bridge and Music on Hold Issues
Troubleshooting Media Termination Point and Transcoder Issues
Solving Media Resources and Mobility Trouble Tickets
Description
Course info
Level
Intermediate
Updated
Nov 13, 2018
Duration
2h 56m
Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Troubleshooting Cisco Collaboration Mobility and Media Resources, you will learn how to diagnose and solve many problems that are likely to arise in your collaboration network. First, you'll learn how to identify the various Cisco mobility collaboration issues you’re working with so that you will be able to isolate the problem areas quickly during troubleshooting. Next, you’ll be able to deploy and troubleshoot a variety of Cisco media resources, such as Conference Now, trusted relay points, transcoders, media termination points, and multicast music on hold. Finally, you’ll see how to implement an action plan that uses a systematic troubleshooting approach to provide consistent network services and minimize service interruptions. When you’re finished with this course, you’ll have the skills and knowledge needed to troubleshoot Cisco mobility and media resource deployments.

About the author
About the author

Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He is a Cisco Systems Engineer that consults with a variety of clients to design, implement, and maintain their Cisco Collaboration solutions. Sean is CCNP in Routing and Switching, Wireless, and Collaboration.

More from the author
More courses by Sean Douglas
Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone. My name is Sean Douglas. And I want to welcome you to my course, Troubleshooting Cisco Collaboration Mobility and Media Resources. I've been a Cisco engineer and instructor for nearly two decades. In that time, I've taught thousands of adults a lot of Cisco including IP networking, voice and video collaboration, and especially how to make their Cisco technology work for them, and what to do when it's not working for them. In this course, which is part of an ongoing series, we're going to go over how to troubleshoot Cisco Mobility and media resource issues. There are a lot of things that can go wrong when deploying these technologies, and being able to troubleshoot them is a definite necessity for collaboration administrators. This course is designed to give you a plan when configuring and troubleshooting Cisco Mobility, media resources like Conference Now, transcoders, media termination points, trusted relay points, and Music on Hold. We're going to make sure that you understand exactly how to diagnose the issue and come up with solutions that work. We're going to show you how to troubleshoot mobility and media resources, and we'll do it in a way that's easy to understand. We're going to use extensive demonstrations, hands-on, step-by-step configuration examples so that by the end of this course, you'll be able to identify problems, gather facts, create an action plan and solve the issue. We've designed the course to have hands-on examples so that you'll be able to reference our step-by-step demonstrations in your day-to-day career. Before beginning this course, you should have a solid understanding of Cisco Unified Communications Manager either by having watched the previous courses, building gateways, SIP trunks, and CUBEs for Cisco Collaboration, building a Cisco SIP URI-based dial plan with ILS, SME, and Unified Mobility, building conferences with telepresence, and managing media resources for Cisco Collaboration, or being at about the CCNA Collaboration level or having some experience working with Cisco Unified Communications Manager. I hope you'll join us as we build solutions with the Troubleshooting Cisco Collaboration Mobility and Media Resources course at Pluralsight.

Troubleshooting Unified Mobility and Mobile Voice Access Issues
As my dear grandma used to say, Cisco Unified Communication Manager has more types of mobility than you can shake a stick at. Hi everyone, I'm Sean Douglas, and welcome to the module Troubleshooting Unified Mobility and Mobile Voice Access Issues. In this module, we're going to demonstrate how to troubleshoot configuration and deployment issues with single number reach, also known as Cisco Unified Mobility with Mobile Voice Access. Our goals for this module are going to be to demonstrate how to define and solve Cisco Unified Communication Manager mobility issues. We're going to start with Unified Mobility, which has a lot of functions. We can set it up so that when people call us, we can forward the call to up to 10 destinations. It's a pretty useful feature, but there're a lot of places where things can go wrong. So we're going to show you what to look for and how to solve those issues so that you can implement Unified Mobility in your organization. Finally, we're going to demonstrate how to solve issues with Mobile Voice Access. This is a technology that allows our end-users to call into our Unified Communication Manager cluster from anywhere. Once they call in, they can authenticate and then dial any PSTN number, and that call will be sourced from our Unified Communication Manager cluster. Sounds simple, right? Well, for the most part it is. However, when you deploy Mobile Voice Access, you've also got to use an H. 323 gateway, and that means dial peers. That can mean translation patterns. That could mean more problems but not for you because we're going to show you how to fix those issues so that you can deploy Mobile Voice Access with confidence.

Troubleshooting Media Termination Point and Transcoder Issues
Hi, everyone. I'm John Douglas, and welcome to the module Troubleshooting Media Termination Point and Transcoder Issues. In this module, we're going to up our game. We're going to show you how to configure, deploy, and troubleshoot these two critical media resources. Our goals for this module are going to be to demonstrate how to troubleshoot Cisco Unified Communication Manager media resources. Media termination points can be configured to do a whole bunch of different services for us. They can be used to guarantee bandwidth between locations. Many SIP PSTN carriers will insist that we use them on our SIP trunks, and we can configure media termination points to act as trusted relay points, which is what we're going to do in this module. Trusted relay points give voice and video calls outside of our site a single point of entry. And that's critical for the firewall security and QOS policies that our collaboration deployments demand. We're also going to show you how to allocate and troubleshoot transcoders. These router-only-based media resources give us the flexibility to use a variety of codecs. Both of these media resources are critical components to today's complex collaboration deployments. And let me tell you, that's a mouthful. I hope you'll join us as we demonstrate how to configure and troubleshoot both media termination points and transcoders.

Solving Media Resources and Mobility Trouble Tickets
Hi everybody. I'm Sean Douglas, and welcome to the module Solving the Media Resource Trouble Ticket. In this module, we're going to take an extended look at a trouble ticket issue that came up as I was creating the course. There is an issue I had with configuring multicast Music on Hold, and to be honest with you, it was something that I missed. It was a misconfiguration on my part, and I couldn't seem to figure out what was the problem. What was the issue? What did I do wrong? Well, eventually I found out what the issue was and fixed it, and it works perfectly. So I want to take some time to go through that and share my experience with you, share what it was that I configured and what it was I thought, and what happened so that you could learn from my mistakes and make sure that this doesn't happen to you in your production environment. Our goals for this module are going to be to demonstrate how to solve a common media resource issue that we've had with configuring multicast Music on Hold. We're going to show you how to configure the multicast Music on Hold, and we're also going to demonstrate what issues we had with our configuration so that you'll know what to look for and what not to do in your own environment.