Effective communication is the most critical skill in any line of business. It also happens to be one of the weakest and rarest skills within information technology. Start closing the gap between IT and the business by improving your communication.
At the core of effective communication is a thorough knowledge of communication principles and techniques. In this course, Managing IT: Communication, you'll learn how to communicate effectively in business, which is a key skill for anyone. First, you'll discover why good communication is important. Next, you'll learn the principles for creating good communication. Finally, you'll explore the techniques you can use for good communication. When you're finished with this course, you'll have a solid knowledge of how to effectively communicate that will help you as you move forward in your career and in life.
Course Overview (Music) Hello, my name is Kevin Miller. Welcome to my course, Managing IT: Communication. I am the founder and principle consultant for Delta Technology where we are opening IT to change. Good communication is a skill that is learned. No one is born with it. By taking my course, you will gain the skills needed to transform into an excellent communicator and for breaking through that barrier into IT management. Communication is a soft skill often lacking in IT professionals. In this course, we are going to discuss why good communication skills are so important. This course will help you build your communication skills, which will separate you from the herd and improve your ability to work well with others. Some of the major topics that we will cover include the five principles of communication, communication techniques, and types of communication. I'll also circle back and explain to you how these topics apply to the world of information technology. By the end of this course, you'll be better prepared to communicate effectively and show everyone you are ready to make that upward leap into IT management. I hope you'll join me on this journey of learning communication skills in the Managing IT series at Pluralsight.