Managing IT: Communication

Effective communication is the most critical skill in any line of business. It also happens to be one of the weakest and rarest skills within information technology. Start closing the gap between IT and the business by improving your communication.
Course info
Rating
(100)
Level
Beginner
Updated
Apr 1, 2019
Duration
1h 7m
Table of contents
Description
Course info
Rating
(100)
Level
Beginner
Updated
Apr 1, 2019
Duration
1h 7m
Description

At the core of effective communication is a thorough knowledge of communication principles and techniques. In this course, Managing IT: Communication, you'll learn how to communicate effectively in business, which is a key skill for anyone. First, you'll discover why good communication is important. Next, you'll learn the principles for creating good communication. Finally, you'll explore the techniques you can use for good communication. When you're finished with this course, you'll have a solid knowledge of how to effectively communicate that will help you as you move forward in your career and in life.

About the author
About the author

Kevin's mission is to close the gap between IT departments and the businesses they support, by opening IT to change. His goal is not to change what IT does; it is to change how IT does it.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi, everyone. My name is Kevin Miller and welcome to my course, Communication for the ITIL Practitioner. I am the founder and principal consultant for Delta Technology, where we are opening IT to change. Good communication is a skill no one is born with it. By taking my course, you will gain the skills needed to transform into an excellent communicator. In this course we're going to discuss why good communication skills are so important. This is a soft skill often lacking in IT professionals. This course will help you build your skills to separate you from the herd and improve your ability to work well with others. Some major topics that we will cover include: The five principles of communication, Communication techniques and types of communication. I'll also circle back and show you how these topics apply to the world of information technology. By the end of this course, you'll be prepared for communication questions on the ITIL Practitioner exam. But even if you are not planning on taking that exam, you'll be better prepared to communicate with anyone at work or at home. From here, continue your learning by diving into other ITIL Practitioner courses available on Pluralsight. I hope you'll join me on this journey to learn communication skills with the Communication for the Itil Practitioner course at Pluralsight.