Communication for ITIL® Practitioner is 1 of 5 courses that together fulfill the ITIL® Practitioner exam objectives. At the core of effective communication is a thorough knowledge of communication principles and techniques. In this course, Communication for ITIL® Practitioner, you'll learn how to communicate effectively, which is a key skill for anyone. First, you'll learn why good communication is important. Next, you'll discover the principles for creating good communication. Finally, you'll explore the techniques you can use for good communication. When you're finished with this course, you'll have a solid knowledge of how to effectively communicate that will help you as you move forward in your career…and life. Although Pluralsight is an Accredited Training Organization of ITIL® courseware, this course is pending review and not yet accredited by our Accrediting Agency.
Kevin’s mission is to close the gap between IT departments and the businesses they support, by opening IT to change. His goal is not to change what IT does; it is to change how IT does it, by changing how IT thinks. His unique combination of education and hands-on technical experience in various industries is what separates Kevin from the pack, and allows him to deliver value to businesses like no one else.