Eliciting Information from Stakeholders

This course will teach you what elicitation is and describe some elicitation techniques and how they apply in person or remotely . You will see examples of how to use them to help organizations make decisions.
Course info
Level
Intermediate
Updated
Jun 9, 2020
Duration
1h 31m
Table of contents
Description
Course info
Level
Intermediate
Updated
Jun 9, 2020
Duration
1h 31m
Description

In this course, Eliciting Information from Stakeholders, you’ll learn what elicitation is. First, you’ll discover different types of elicitation techniques, how to use them, and how to decide which one to use. Next, you'll explore how to document elicitation. Finally, you’ll learn how to manage challenges with elicitation with a virtual team. When you are finished with this course, you’ll have the skills and knowledge of elicitation techniques to help organizations make decisions.

About the author
About the author

Heather is from Des Moines, IA. She shares her passion for analysis as a speaker, teacher and mentor. She has an MBA from Drake University, a BA in Accounting and is a CBAP(R) and CSM.

More from the author
Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone. My name is Heather Mylan‑Mains, and welcome to my course, Eliciting Information from Stakeholders. I am a business analyst consultant and a certified business analyst professional who is passionate about the techniques used in business analysis. Business analysis is the people business. We rely on our ability to draw out information from our stakeholders. This isn't a simple conversation. Elicitation requires practice and a toolset of techniques. When we are skilled in elicitation, stakeholders will look forward to working with us because we can efficiently ask the right questions. In this course, we are going to explore some elicitation techniques we can work on independently and techniques we can work on collaborating with others. Some of the major topics that we will cover include what is elicitation? What are some elicitation techniques I can use? How can I apply the techniques in my work? When do I know which technique to use? And, how do I document elicitation? By the end of this course, you will know specific techniques and how to use them to elicit information from your stakeholders as a business analyst. Before beginning the course, you should be familiar with what the business analysis profession is and what kinds of things you can do as a business analyst. I hope you'll join me on this journey to learn about drawing out information from stakeholders with the Eliciting Information from Stakeholders, course at Pluralsight.