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Eliciting Information from Stakeholders

by Heather Mylan-Mains

This course will teach you what elicitation is and describe some elicitation techniques and how they apply in person or remotely . You will see examples of how to use them to help organizations make decisions.

What you'll learn

In this course, Eliciting Information from Stakeholders, you’ll learn what elicitation is. First, you’ll discover different types of elicitation techniques, how to use them, and how to decide which one to use. Next, you'll explore how to document elicitation. Finally, you’ll learn how to manage challenges with elicitation with a virtual team. When you are finished with this course, you’ll have the skills and knowledge of elicitation techniques to help organizations make decisions.

About the author

Heather is from Des Moines, Iowa. She grew up there, pursued her bachelors and graduate degrees there and stayed to raise her family. She is a stimulus for change as a mom, consultant, trainer, speaker and volunteer for IIBA(R). For the past 20+ years she's helped teams to identify and solve problems in the financial services, insurance and higher education industries. Projects include new system development, process improvements, COTS implementations, and coaching other business analysts. She d... more

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