Heather is from Des Moines, Iowa. She grew up there, pursued her bachelors and graduate degrees there and stayed to raise her family. She is a stimulus for change as a mom, consultant, trainer, speaker and volunteer for IIBA(R). For the past 20+ years she's helped teams to identify and solve problems in the financial services, insurance and higher education industries. Projects include new system development, process improvements, COTS implementations, and coaching other business analysts. She demonstrates excellent analysis practices. Heather is a collaborator and engages people at all levels in organizations. There is no part of the RACI matrix she has not been responsible for! Heather has a BA in Accounting from Grand View College an MBA from Drake University is a Certified Business Analysis Professional a CBAP(R) and is a Certified Scrum Master, CSM. Heather blogs at www.BAsWithoutBorders.com. Follow her on twitter at Heather_MM for BA musings, advice and motivation.