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Putting People First as a Business Analyst

by Heather Mylan-Mains

A successful business analysis career depends on your ability to work well with people; not an easy task. This course will teach the skills and techniques that will help you to put people first, enabling success in business analysis.

What you'll learn

At the core of business analysis is a thorough knowledge of understanding people. In this course, Putting People First as a Business Analyst, you will gain an understanding of how to manage working well with people. First, you’ll discover how to understand people. Next, you’ll explore how to manage conflict and influence others. Then, you will focus on how to advocate for your stakeholders. Finally, you will learn how to create and leverage a network. When you are finished with this course, you will have a foundational knowledge of skills to work effectively with people to be successful in business analysis. This will help you as you move forward in your business analysis career.

About the author

Heather is from Des Moines, Iowa. She grew up there, pursued her bachelors and graduate degrees there and stayed to raise her family. She is a stimulus for change as a mom, consultant, trainer, speaker and volunteer for IIBA(R). For the past 20+ years she's helped teams to identify and solve problems in the financial services, insurance and higher education industries. Projects include new system development, process improvements, COTS implementations, and coaching other business analysts. She d... more

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