Creating and delivering IT services in today’s world is a challenge. In this course, ITIL® 4 Specialist CDS: Getting Started, you'll learn to set up the right environment in order to build service value streams to create, deliver, and support IT services. First, you'll explore concepts and challenges related to organizational structures across the ITIL® 4 Service Value System (SVS). Next, you’ll discover how to plan and manage resources in the SVS. Finally, you’ll learn how to use and value information and technology across the ITIL® 4 operating model. When you’re finished with this course, you'll have the skills and knowledge of the ITIL® 4 SVS needed to proceed in the ITIL® 4 CDS certification path.
Course Overview Hi, everyone. My name is Frederico Aranha, but please call me Fred. Welcome to my course, ITIL 4 Specialist CDS: Getting Started. I am an accredited ITIL trainer and a certified ITIL 4 managing professional. We're living in a brand‑new world, a digital world, where frameworks and methodologies evolve to allow businesses to adapt and cope with increasingly complex challenges. And it is in this context that ITIL 4 presents itself as a new take on IT service management, the evolution of a standard that is already the number one choice when it comes to managing and delivering IT services. This course's main objective is to prepare you for the ITIL 4 Create, Deliver, and Support certification exam while teaching you intermediate level concepts and techniques based on the ITIL 4 Foundation and the ITIL 4 CDS official publications. Some of the major topics that we will cover include a complete presentation of the ITIL 4 CDS certification exam syllabus, an introduction to Lean, Agile, and ITSM essential concepts, organizational structures, collaborative teams, team capabilities, how to tackle cultural differences, what's a customer‑oriented mindset, how to collect feedback from employees, and the value of positive communications. You'll also learn about team building, workforce planning, how to put collaboration into practice, and the importance of measuring and reporting. Together we will study contemporary topics such as data sharing, advanced analytics, robotic process automation, artificial intelligence, and machine learning. At last, throughout the whole course, you will be presented to real exam questions and will have the opportunity to practice before taking the actual certification exam. By the end of the course, you will be halfway through our ITIL 4 CDS certification learning path and a step closer to becoming an ITIL 4 CDS certified professional. From here, continue your learning by taking our next course in the ITIL 4 CDS learning path, Managing Value Streams. I hope you'll join me on this journey and get ready for the ITIL 4 CDS certification exam here, at Pluralsight.