ITIL® 4 Specialist CDS: Getting Started
This course will teach you how to set up and manage an operation to create, deliver, and support IT services. PeopleCert requires all providers to sell exam vouchers and a voucher for a Digital Core Guidance eBook (where applicable) with any associated content or certification prep. As a result, Pluralsight offers this training as an add-on only which includes this learning path, certification prep content, practice exams where applicable, an e-book voucher where applicable, and one exam voucher per add-on license.
What you'll learn
Creating and delivering IT services in today’s world is a challenge. In this course, ITIL® 4 Specialist CDS: Getting Started, you'll learn to set up the right environment in order to build service value streams to create, deliver, and support IT services. First, you'll explore concepts and challenges related to organizational structures across the ITIL® 4 Service Value System (SVS). Next, you’ll discover how to plan and manage resources in the SVS. Finally, you’ll learn how to use and value information and technology across the ITIL® 4 operating model. When you’re finished with this course, you'll have the skills and knowledge of the ITIL® 4 SVS needed to proceed in the ITIL® 4 CDS certification path.
Table of contents
About the author
Frederico had extensive experience in professional education, consulting, program management, innovation projects and new businesses development. He is certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos/PEOPLECERT. Frederico's specialties are: management training, online education, project management, new businesses development, risk management, systems development, Lean Startup, BMG, quality management, IT services and strateg... more
