Leading Change: The Head, Heart & Hands Approach

This course is designed to help leaders strengthen their change leadership capabilities. It introduces leaders to the head, heart, and hands leadership model that enhances leaders ability to support both the business and the team during change.
Course info
Rating
(16)
Level
Intermediate
Updated
May 14, 2020
Duration
21m
Table of contents
Description
Course info
Rating
(16)
Level
Intermediate
Updated
May 14, 2020
Duration
21m
Description

Changing work environments put both leaders and employees to the test as new processes and technologies continue to emerge. In this course, Leading Change: The Head, Heart & Hands Approach, you'll learn about three different leadership approaches to leading change. First, you'll discover how to identify your own natural leadership style. Next, you'll learn skills to help you improve in your less dominant styles. Finally, you'll come to better understand how to lead change in support of your business and team through a more well-rounded approach. When you're finished with this course, you'll have learned the skills to help lead yourself and others through change.

Course FAQ
Course FAQ
What is the Head, Heart & Hands model?

The Head, Heart and Hands model is a way of letting colleagues and organization members know that you’re paying attention to their thoughts, their emotions and their actions when implementing a change program.

What will I learn in this change leadership course?

This course will help you identify your dominant or natural style by taking an in depth look at the head approach, the heart approach, and the hands approach. You will also learn skills and techniques that will help improve your less dominant styles and allow you to have a more balanced approach when leading change.

Who should take this change leadership course?

This course is for those with an intermediate knowledge and understanding of change leadership and change management principles.

Are there prerequisites to this course?

No software or prior knowledge is required for this course! You just have to have a desire to lead change!

About the author
About the author

Alice has vast experience as a multi-level senior leader with retail operations and human resources as specialties. Experience includes 27 years of leadership supporting technology companies holding positions of Regional Director, District Manager, Senior HR Market Manager, and Senior Manager Labor & Employee Relations.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone. My name is Alice Meredith. Welcome to my course, Leading Change: The Head, Heart & Hands Approach. Change is everywhere. It comes at us from every direction. Places where we work are reeling from increasing and accelerating customer expectations, evolving dynamics in the global landscape, and never‑ending advancements in technology, just to list a few. And to top it off, as we've all learned, unexpected, disruptive change like a worldwide pandemic can hit us and throw us off our game. One thing we all know for certain is that we will always be living and leading ourselves and others through some type of change. Our continual changing environments elevate the need for managers to ensure their change of leadership skills are defined and polished. This course introduces you to my favorite change leadership model, as it reminds leaders to lead through a balanced approach to ensure were able to connect and support each employee in the way they need as we guide them through change. First in this course, you'll learn about each of the three leadership approaches, the head approach, the heart approach, and the hands approach. After we review each of these styles, you'll be able to identify your dominant or natural style. I'll then review techniques and skills that, if implemented, will help you strengthen your less dominant styles to help you lead change through a more balanced approach. As leaders become more well rounded in their leadership skills, their ability to lean in and support each team member in the way that team member needs most will show as a win‑win for the leader and a win‑win for the employee. Leaders are always learning as the environments we lead in are always changing. This course, and all other change management courses here at Pluralsight, are designed to help leaders ensure their skill set is relevant in today's ever‑changing world. I hope you'll join me on this journey of leading change through the head, heart, and hands approach, here at Pluralsight.