ITIL® is the global standard in IT service management frameworks. This course teaches you the overall framework from the five stages, to processes, and the functional operations groups, all to prepare you for the ITIL® Foundation certification exam.
You've watched other companies and organizations become supremely successful in IT service management (ITSM), and you're wondering how your company can do the same. In this course, ITIL® Foundation: Lifecycle Phases and Processes, you’ll take the core concepts of IT service management and learn how to apply processes within the five stages of ITIL®. First, you'll delve into how these processes help deliver value to the customer. Next, you’ll discover how these processes and phases work together to help your teams perform at top quality. Finally, you’ll explore the concepts necessary to apply functional roles within these processes. When you’re finished with this course, you'll have the skills and knowledge of the ITIL® framework and be prepared to take the ITIL® Foundation exam. ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Course Overview Hello, everyone, my name is Chris Ward, and welcome to my course, the ITIL Foundation: Lifecycle Phases and Processes. I'm an IT trainer and consultant at Chris Ward, LLC. I'm a project management professional, MCSE and ITIL expert as well. When delivering IT services in today's world, it is vitally important to understand how to set up a framework, a structure if you will, in order to deliver those services to your customers and help the business achieve its mission. This course is an accredited course to help you gain knowledge about the core concepts of IT service management, according to Information Technology Infrastructure Library, or ITIL as it is commonly called. It's also the second of two courses that will help prepare you to take the ITIL Foundation Certification Exam. Some of the major topics that we will cover include overviews of each stage of the ITIL Lifecycle, overviews of each process that are contained in the Lifecycle stages, and how those processes work together throughout the Lifecycle to effectively deliver IT services to your customers. By the end of this course, you'll know the basic concepts that undergird the ITIL Framework and how it will help you in performing proper IT service management. Before beginning the course, you should understand that this is an introductory-level course for ITIL. That means no previous knowledge is required. However, a basic understanding of the purpose of an IT service provider, as well as a basic understanding of IT in general, will definitely be to your advantage. From here, you should feel comfortable diving deeper into ITIL, with courses on Operational Support and Analysis, Release Control and Validation, and perhaps, ultimately, the Managing Across the Lifecycle course that will help prepare you for ITIL Expert. I hope you'll join me on this journey to learn IT service management with the ITIL Foundation Lifecycle Phases and Processes course here at Pluralsight.