ITIL® Foundations

IT Infrastructure Library is a framework for IT Service Management best practices and can apply to any organization, large or small. This course is designed to help individuals prepare for the ITIL® Foundations Certification examination. ITIL is a registered trade mark of AXELOS Limited.
Course info
Rating
(920)
Level
Intermediate
Updated
Apr 29, 2013
Duration
4h 22m
Table of contents
Introduction to ITIL®
Service Management General Concepts - Part I
Service Management General Concepts - Part II
The Service Lifecycle
Service Strategy
Service Design - Part I
Service Design - Part II
Service Design - Part III
Service Transition - Part I
Service Transition - Part II
Service Operation - Part I
Service Operation - Part II
Continual Service Improvement
Preparing for Your ITIL® Foundations Certification
Description
Course info
Rating
(920)
Level
Intermediate
Updated
Apr 29, 2013
Duration
4h 22m
Description

This course is designed to help individuals prepare for the ITIL® Foundations Certification examination. IT Infrastructure Library is a framework for IT Service Management best practices and can apply to any organization, large or small. Instruction will detail foundation level material surrounding concepts and terminology used in the ITIL® Service Lifecycle. Prerequisites: While there are no mandatory prerequisites, ITIL® does recommend certification candidates attend formal training. ITIL® is a Registered Trade Mark of the Cabinet Office.

About the author
About the author

Lowell Amos is a seasoned ITSM professional with 20 years of practical experience.

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