Managing Conflict Best Practices

by Alice Meredith

This course will teach you skills to improve your conflict management competency.

What you'll learn

We all know that workplace conflict happens, and ignoring it can be costly and harmful to the organizations where we work. While many people try to avoid conflict, business leaders and HR professionals know that conflict is normal and healthy. In this course, Managing Conflict Best Practices, you’ll learn to improve your conflict management competency. First, you’ll explore the difference between healthy and unhealthy conflict along with observation tips to best identify need. Next, you’ll discover mediation guidelines and frameworks that improve conflict resolution efforts. Finally, you’ll learn culture characteristic traits that help minimize conflict in the workplace. When you’re finished with this course, you’ll have the skills and knowledge needed to enhance your conflict management competency.

About the author

Alice has been leading and supporting high performing teams for over 30 years. Alice is a Senior HR Professional (SPHR) and Culture Strategist. Her experience includes 30 years of leadership holding positions of Regional Director, District Manager, Senior HR Market Manager and Senior Manager Labor & Employee Relations. She is a skilled facilitator and content creator and has pioneered multiple innovative concepts and techniques that enhance leadership effectiveness. She is passionately commit... more

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