We all know that workplace conflict happens, and ignoring it can be costly and harmful to the organizations where we work. While many people try to avoid conflict, business leaders and HR professionals know that conflict is normal and healthy. In this course, Managing Conflict Best Practices, you’ll learn to improve your conflict management competency. First, you’ll explore the difference between healthy and unhealthy conflict along with observation tips to best identify need. Next, you’ll discover mediation guidelines and frameworks that improve conflict resolution efforts. Finally, you’ll learn culture characteristic traits that help minimize conflict in the workplace. When you’re finished with this course, you’ll have the skills and knowledge needed to enhance your conflict management competency.
Alice has vast experience as a multi-level senior leader with retail operations and human resources as specialties. Experience includes 27 years of leadership supporting technology companies holding positions of Regional Director, District Manager, Senior HR Market Manager, and Senior Manager Labor & Employee Relations.
Course Overview Hello, everyone. My name is Alice Meredith. Welcome to my course, Managing Conflict Best Practices. I am a culture strategist and senior HR professional. We all know that workplace conflict happens, and ignoring it can be costly and harmful to the organizations where we work. While many people try to avoid conflict, business leaders and HR professionals know that conflict is normal and healthy. They understand that it's a necessary ingredient to organizational success. As research shows that the most effective teams are those in which members feel safe enough to share differing perspectives, despite the conflict it may trigger. Cultures that encourage diversity of thought and ideas should be encouraged, as they stimulate innovation and lead to better decision making. The learnings in this course are crucial, not only for business leaders and HR professionals, but for everyone. The more all people learn skills to help mediate and minimize conflict, the happier our work and personal environments become. Before beginning this course, you should be familiar with the teachings found in Pluralsight's course, Understanding Workplace Conflict, as both course learnings are complementary. In this course, we will review tips and techniques to help improve our conflict management competencies. As leaders refine their conflict capabilities, their ability to lead and manage others through conflict improves. We'll then explore frameworks and guidelines that help leaders mediate conflict that arises among their team. We'll unpack the importance of workplace conflict and learn that when it's leverage correctly, it can bring positive outcomes that benefit the entire organization. By the end of this course, you'll have learned skills and knowledge to enhance your conflict management competencies, which help you resolve, minimize, and leverage conflict to bring greater peace and harmony amongst your teams. I hope you join me on this journey of learning here at Pluralsight as you watch my course, Managing Conflict Best Practices.