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ITIL® 4 Specialist CDS: Managing Value Streams

by Frederico Aranha

IT professionals specialized in IT Service Management that want to truly understand how value streams apply to ITSM will benefit from this course that delves into how to effectively manage value streams.

What you'll learn

To manage value streams is to manage IT services based on a lean-agile mindset. In this course, ITIL® 4 Specialist CDS: Managing Value Streams, you'll learn how to put ITIL® 4 into practice when it comes to create, deliver, and support services. First, you'll explore how relevant IT governance practices contribute to contemporary ITSM management. Next, you'll discover operational practices such as service desk, incident management, problem management, and many others in detail. Finally, you'll learn how to create value streams. When you're finished with this course, you'll be ready to take the ITIL® 4 CDS certification and start working with ITIL® 4 in your day to day as a practitioner.

About the author

Frederico had extensive experience in professional education, consulting, program management, innovation projects and new businesses development. He is certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos/PEOPLECERT. Frederico's specialties are: management training, online education, project management, new businesses development, risk management, systems development, Lean Startup, BMG, quality management, IT services and strateg... more

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