What you'll learn

Conflict is an inevitable part of any work environment, especially when change is taking place. If left unattended, conflict can escalate into larger concerns and hinder progress toward change goals. In this course, Minimizing, Navigating, and Resolving Conflict During Change, you'll learn to create an environment to prepare your team for change and minimize the conflict that comes with change. First, you'll see how building trust, communicating effectively, and creating a supportive environment encourages open dialogue. Next, you'll explore the emotional aspect of change and learn key skills to help your team process the feelings that come with change. Finally, you'll delve into the heart of conflict resolution by exploring relevant approaches and techniques for finding resolutions to the conflicts that change brings. When you’re finished with this course, you’ll have knowledge and skills to help minimize conflict and more effectively lead your team through change.

Table of contents