- Course
Managing IT: Organizational Change Management
OCM is a skill needed in any line of business. It also happens to be one of the weakest and rarest skills within information technology. Start closing the gap between IT and the business by improving your ability to manage the people side of change.
Intermediate
- Course
Managing IT: Organizational Change Management
OCM is a skill needed in any line of business. It also happens to be one of the weakest and rarest skills within information technology. Start closing the gap between IT and the business by improving your ability to manage the people side of change.
Intermediate
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This course is included in the libraries shown below:
- Core Tech
What you'll learn
At the core of organizational change management is a thorough knowledge of how to successfully introduce change to people. In this course, Managing IT: Organizational Change Management, you'll learn how to clearly define roles and responsibilities and handle resistance to change. First, you'll explore the impact of organizational change management. Then, you'll gain the knowledge to help people transition through change. Finally, you'll learn key activities for effective organizational change management. When you’re finished with this course, you'll have strong knowledge of how to effectively introduce change that will help you as you move forward in your career.
Managing IT: Organizational Change Management
Intermediate
Table of contents
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Introduction to Organizational Change Management (OCM) | 5m 23s
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Organizational Change Management vs. ITIL Change Management | 1m 16s
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Sources of Resistance to Change | 2m 21s
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Toolkit: Organizational Assessment Questionnaire | 2m 45s
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Toolkit: Nature of the ITSM Improvement Questionnaire | 1m 12s
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Organizational Change Management and Project Management | 2m 38s
Kevin's mission is to close the gap between IT departments and the businesses they support, by opening IT to change. His goal is not to change what IT does; it is to change how IT does it.