Course info
May 24, 2019
1h 35m

At the core of organizational change management is a thorough knowledge of how to successfully introduce change to people. In this course, Managing IT: Organizational Change Management, you'll learn how to clearly define roles and responsibilities and handle resistance to change. First, you'll explore the impact of organizational change management. Then, you'll gain the knowledge to help people transition through change. Finally, you'll learn key activities for effective organizational change management. When you’re finished with this course, you'll have strong knowledge of how to effectively introduce change that will help you as you move forward in your career.

About the author
About the author

Kevin's mission is to close the gap between IT departments and the businesses they support, by opening IT to change. His goal is not to change what IT does; it is to change how IT does it.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi, everyone. My name is Kevin Miller and welcome to my course, Organizational Change Management for ITIL Practitioner. I am the founder and principal consultant of Delta Technology, where we are opening IT to change. Organizational Change Management is a critical skill to improve your odds for a successful change initiative. This course does a deep dive on how to manage the people side of change, which you can use to help others and yourself quickly accept and adapt to change. Some major topics that we will cover include navigating people through the change curve, the three phases of transition and the seven key activities essential for implementing a successful change. I'll also provide many document templates for you to start using right away. By the end of this course, you'll understand what organizational change management is and why it is so important and have the skills and tools necessary to implement successful change in your organization. You'll also be prepared for the organizational change management questions on the ITIL Practitioner exam. But even if you are not planning on taking that exam, you'll be better prepared to help others and yourself accept and adapt to change. From here, continue your learning by diving into other ITIL Practitioner courses available on Pluralsight. I hope you'll join me on this journey to learn organizational change management skills with the Organizational Change Management for ITIL Practitioner course at Pluralsight.