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Play by Play: Salesforce Survival Tools for the Accidental Admin

by Don Robins and Jeff Susich

This course will teach you the critical skills for System Admins and discover the most overlooked Salesforce tools to help out any Accidental Admins.

What you'll learn

Play by Play is a series in which top technologists work through a problem in real time, unrehearsed, and unscripted. In this course, Play By Play: Salesforce Survival Tools for the Accidental Admin, Jeff Susich and Don Robins demonstrate a finite set of tools, tips, and best practices for Accidental Admins. Learn key objectives to help regain time often lost to common inefficiencies, overlooked configuration options, and how to leverage and customize Activities. By the end of this course, you’ll have practical and solid advice to make any Accidental Admin more productive with Salesforce.

About the authors

Don Robins is a well known Salesforce MVP, instructor, author, and speaker. A custom business application developer for more decades than he cares to admit, he focuses on Salesforce technical instruction and knowledge sharing. Certified as a Platform II Developer and an award winning Salesforce Instructor, he's presented and taught at annual Dreamforce conferences since 2010. He delivers Salesforce developer classes and workshops around the US and abroad, and manages a team of instructors ... more

Jeff is a Certified Salesforce.com System Administrator, Advanced System Administrator, Sales Cloud Consultant, Service Cloud Consultant, and Platform App Builder. He has been a Registered Salesforce Consulting Partner since 2011. He started using Salesforce as a user and self-taught system administrator. He took on a role as Senior VP of Sales and Marketing and found to his dismay that the company sales and support processes were being managed by paper files. Thus began his Salesforce.com bapti... more

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