Conflict is unavoidable, and a normal part of our lives both professionally and personally. Many people fear conflict and see it as something to avoid, but conflict handled the right way can be beneficial and bring about positive change.
In this course, Understanding Workplace Conflict, you’ll learn about the complexity of conflict. First, you’ll explore the causes and consequences of conflict and the benefits of approaching and solving conflict rather than avoiding it. Next, you’ll discover the most common conflict styles, types, levels, and the responses associated with each. Finally, you’ll learn skills and techniques that will help you navigate and find resolutions for conflict. When you’re finished with this course, you’ll have the skills and knowledge needed to resolve workplace conflict more effectively.
Alice has vast experience as a multi-level senior leader with retail operations and human resources as specialties. Experience includes 27 years of leadership supporting technology companies holding positions of Regional Director, District Manager, Senior HR Market Manager, and Senior Manager Labor & Employee Relations.
Course Overview Hello everyone. My name is Alice Meredith. Welcome to my course, Understanding Workplace Conflict. I am a culture strategist and senior HR professional. We all know that conflict is unavoidable, and it is a normal and natural part of all of our lives, both professionally and personally. Many people fear conflict and see it as something to avoid, but conflict handled the right way can be beneficial and bring about positive change. Putting one's head in the sand and hoping conflict will pass you by or resolve itself is never the best course of action. We all know conflict rarely resolves itself and, if left unattended, will fester and escalate into larger concerns. The learnings in this course are vital for everyone as the more we understand the dynamics of conflict, the more adept we each become in resolving conflict that arises in our lives. In this course, we will explore the complexity of conflict as we review the most common causes of conflict and explore both the positive and negative consequences associated with conflict. We will define the different styles, types, and levels of conflict and learn to recognize emotions associated with each. We'll learn five of the most common response styles to conflict and understand how and when to use each style to achieve the best resolution for each unique conflict situation. By the end of this course, you'll have learned skills and techniques to help you best navigate, resolve, and even minimize conflict in both your work environments and within your personal and social networks. I hope you enjoy this journey of learning as you watch my course, Understanding Workplace Conflict, here at Pluralsight.