Understanding Workplace Conflict
This course will teach you the causes and types of the most common responses to workplace conflict, enhancing your ability to find conflict resolution.
What you'll learn
Conflict is unavoidable, and a normal part of our lives both professionally and personally. Many people fear conflict and see it as something to avoid, but conflict handled the right way can be beneficial and bring about positive change.
In this course, Understanding Workplace Conflict, you’ll learn about the complexity of conflict. First, you’ll explore the causes and consequences of conflict and the benefits of approaching and solving conflict rather than avoiding it. Next, you’ll discover the most common conflict styles, types, levels, and the responses associated with each. Finally, you’ll learn skills and techniques that will help you navigate and find resolutions for conflict. When you’re finished with this course, you’ll have the skills and knowledge needed to resolve workplace conflict more effectively.