Employee Course: Difficult Conversations and Friendlier Workplaces

This course will teach you how to manage difficult conversations about sensitive topics with both managers and colleagues, resulting in a friendlier work environment for all and a much easier and less stressful existence for you.
Course info
Rating
(32)
Level
Beginner
Updated
Apr 4, 2017
Duration
3h 6m
Table of contents
Description
Course info
Rating
(32)
Level
Beginner
Updated
Apr 4, 2017
Duration
3h 6m
Description

Life can be difficult and situations, both at work and in your personal life, can have a negative impact not only on how you feel about your job but also on your ability to perform to the required standard. The outcome of this is often a difficult conversation with either your manager or your colleagues. In this course, Employee Course: Difficult Conversations and Friendlier Workplaces, you'll learn how to create a friendlier workplace and to enable you to have those conversations with your colleagues and managers about those sensitive topics. First, you'll explore how to improve your interpersonal skills. Next, you'll discover how to understand your manager and managing your emotions. Finally, you'll learn how to handle a difficult conversation with managers. By the end of this course, you'll know how to engage with your colleagues and manager more effectively.

About the author
About the author

Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge.

More from the author
About the author

Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development.

More from the author
Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone. My name is Fran Gilbane, and my co-author is Richard Gilbane, and welcome to our Employee Course: Difficult Conversations and Friendlier Workplaces. I am an experienced trainer and tutor, and Richard is an HR manager. Our combined careers have provided us with detailed professional knowledge and experience in this subject. As an employee, you may need to have a difficult conversation with either your manager or your colleagues. It is important that you know how to manage those conversations effectively and professionally. In this course, we're going to teach you how to create a friendly workplace, and so enable you to have those conversations with your colleagues and manager about those sensitive topics, which when mismanaged, can have negative implications for both the business and your career. Some of the major topics that we will cover include improving your interpersonal skills, understanding your manager, managing your emotions, handling difficult conversations with managers. By the end of this course, you'll know how to engage with your colleagues and manager more effectively, create a friendlier workplace, and manage professional conversations about sensitive issues more appropriately. This course is designed to help all employees regardless of background or industry. We hope that you'll join us on this journey to learn how to improve and develop your understanding, approach, and people skills with the Employee Course: Difficult Conversations and Friendlier Workplaces, at Pluralsight.

Understanding Business
Hello, and welcome to our Employee Course: Difficult Conversations and Friendlier Workplaces. In our first module, we're going to look at understanding business. During this module, we're going to look at three areas. The first area is the purpose of business. It's really important that we, as employees, understand what the business is trying to achieve. We're also going to look at how employees cost businesses money. At the end of the day, you, as an employee, need to understand that your actions can have the financial repercussion for the business. And our final area in this module is actually business necessity versus personal necessity. When do the business needs need to override your personal needs?

Appreciating Why Friendly Work Environments Matter
Appreciating Why Friendly Work Environments Matter. In this module, we're going to look at three separate areas. The first area is what's in it for you. Basically, what do you get out of making it a more positive work environment. A second area is how to make a difference. So what can you actually do to improve the environment you work in. And our final area is whose responsibility is it. Who has to ensure that it is a friendly work environment?

Improving Your Interpersonal Skills
Improving your Interpersonal Skills. In this module, we're going to look at three different areas. The first area is what are interpersonal skills. It's a phrase that we often heard used, but we don't often here it defined. Our next area is why should you try and improve your interpersonal skills. Is it really that important? And finally, we're going to look at how can you improve your interpersonal skills. So what can you do to be better in this particular area?

Understanding Your Manager
Understanding Your Manager. In this module, we're going to look at two areas. The first one is how does your manager like to work. This is something that is really worth taking the time to actually think about. Our second area is contacting your manager. So what is the best way of getting in touch with them if you need to speak to them.

Managing Your Emotions
Managing Your Emotions. In this module, we're going to look at three different areas. The first one is what are emotions, so how do we define emotions. We're then going to look at how can emotions actually affect you, so what impact might they have. And finally, we're going to look at how to manage emotions. So can you control them? And if so, how should you go about it?

Managing Difficult Conversations with Colleagues
Managing Difficult Conversations with Colleagues. In this module, we're going to look at four separate areas. The first area is types of difficult conversations. So who might you have a difficult conversation with? This is going to be followed by possible difficult conversation. So what such topics might a difficult conversation actually involve? We will then look at maintaining professional and effective working relationships. This will cover why this is so important. And our final area will be when is management involvement required? Are there occasions when you do need to speak to the boss?

Handling Difficult Conversations with Managers
Handling Difficult Conversations with Managers. In this module, we're going to look at four different areas. The first is types of difficult conversations, so what types of conversations might we actually have with managers. Our second area is possible difficult conversations, so what topics might those conversations be on. This will be followed by managing the conversation, so how to try and ensure we get the positive outcome we want. And finally, we will look at maintaining professional and effective working relationships, so how do we step forward following a difficult conversation.