This course will teach you how to manage difficult conversations about sensitive topics with both managers and colleagues, resulting in a friendlier work environment for all and a much easier and less stressful existence for you.
Life can be difficult and situations, both at work and in your personal life, can have a negative impact not only on how you feel about your job but also on your ability to perform to the required standard. The outcome of this is often a difficult conversation with either your manager or your colleagues. In this course, Employee Course: Difficult Conversations and Friendlier Workplaces, you'll learn how to create a friendlier workplace and to enable you to have those conversations with your colleagues and managers about those sensitive topics. First, you'll explore how to improve your interpersonal skills. Next, you'll discover how to understand your manager and managing your emotions. Finally, you'll learn how to handle a difficult conversation with managers. By the end of this course, you'll know how to engage with your colleagues and manager more effectively.
Course Overview Hi everyone. My name is Fran Gilbane, and my co-author is Richard Gilbane, and welcome to our Employee Course: Difficult Conversations and Friendlier Workplaces. I am an experienced trainer and tutor, and Richard is an HR manager. Our combined careers have provided us with detailed professional knowledge and experience in this subject. As an employee, you may need to have a difficult conversation with either your manager or your colleagues. It is important that you know how to manage those conversations effectively and professionally. In this course, we're going to teach you how to create a friendly workplace, and so enable you to have those conversations with your colleagues and manager about those sensitive topics, which when mismanaged, can have negative implications for both the business and your career. Some of the major topics that we will cover include improving your interpersonal skills, understanding your manager, managing your emotions, handling difficult conversations with managers. By the end of this course, you'll know how to engage with your colleagues and manager more effectively, create a friendlier workplace, and manage professional conversations about sensitive issues more appropriately. This course is designed to help all employees regardless of background or industry. We hope that you'll join us on this journey to learn how to improve and develop your understanding, approach, and people skills with the Employee Course: Difficult Conversations and Friendlier Workplaces, at Pluralsight.