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Rich Gilbane

Rich Gilbane

Pluralsight Author
Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development. Educated to a post graduate level, Rich spent the majority of his working life working in shared service centers and contact centers and has a vast knowledge and experience of working on and in helpdesk environments in HR and IT based companies.
Topics Authored
IT Ops
Technology Leader
Business Professional

Courses Authored

6

Total Ratings

312

Avg Course Ratings

3.6

Courses by Rich

All Courses Labs
  • Customer Support Strategy
    Course Icon Course
    Customer Support Strategy
    Level Icon Intermediate
    Clock Icon 35m
    Calendar Icon Jan 21, 2026
    Customer Support: Methods of Support
    Course Icon Course
    Customer Support: Methods of Support
    Level Icon Beginner
    Clock Icon 53m
    Calendar Icon Sep 17, 2025
    Customer Support Foundations
    Course Icon Course
    Customer Support Foundations
    Level Icon Beginner
    Clock Icon 43m
    Calendar Icon Jun 05, 2025
    Management Course: Difficult Conversations and Friendlier Workplaces
    Course Icon Course
    Management Course: Difficult Conversations and Friendlier Workplaces
    Level Icon Intermediate
    Clock Icon 6h 5m
    Calendar Icon Aug 01, 2017
    (55)
  • Customer Support Strategy
    Course Icon Course
    Customer Support Strategy
    Level Icon Intermediate
    Clock Icon 35m
    Calendar Icon Jan 21, 2026
    Customer Support: Methods of Support
    Course Icon Course
    Customer Support: Methods of Support
    Level Icon Beginner
    Clock Icon 53m
    Calendar Icon Sep 17, 2025
    Customer Support Foundations
    Course Icon Course
    Customer Support Foundations
    Level Icon Beginner
    Clock Icon 43m
    Calendar Icon Jun 05, 2025
    Management Course: Difficult Conversations and Friendlier Workplaces
    Course Icon Course
    Management Course: Difficult Conversations and Friendlier Workplaces
    Level Icon Intermediate
    Clock Icon 6h 5m
    Calendar Icon Aug 01, 2017
    (55)
  • No labs authored.
  • Help Desk Essentials: Customer Interaction
    Course Icon Course
    Help Desk Essentials: Customer InteractionRETIRED
    Level IconBeginner
    Clock Icon3h 24m
    Calender IconJan 07, 2026
    (178)
    Employee Course: Difficult Conversations and Friendlier Workplaces
    Course Icon Course
    Employee Course: Difficult Conversations and Friendlier WorkplacesRETIRED
    Level IconBeginner
    Clock Icon3h 6m
    Calender IconOct 19, 2023
    (79)
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