Rich Gilbane
Pluralsight Author
Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development. Educated to a post graduate level, Rich spent the majority of his working life working in shared service centers and contact centers and has a vast knowledge and experience of working on and in helpdesk environments in HR and IT based companies.
Topics Authored
IT Ops
Technology Leader
Business Professional
Courses Authored
6
Total Ratings
312
Avg Course Ratings
3.6
Courses by Rich
-
Course
Customer Support Strategy
Intermediate
35m
Jan 21, 2026
Course
Customer Support: Methods of Support
Beginner
53m
Sep 17, 2025
Course
Customer Support Foundations
Beginner
43m
Jun 05, 2025
-
Course
Customer Support Strategy
Intermediate
35m
Jan 21, 2026
Course
Customer Support: Methods of Support
Beginner
53m
Sep 17, 2025
Course
Customer Support Foundations
Beginner
43m
Jun 05, 2025
-
No labs authored.
-
Course
Management Course: Difficult Conversations and Friendlier WorkplacesRETIRED
Intermediate
6h 5m
Sep 03, 2026(55)
Course
Help Desk Essentials: Customer InteractionRETIRED
Beginner
3h 24m
Jan 07, 2026(178)
Course
Employee Course: Difficult Conversations and Friendlier WorkplacesRETIRED
Beginner
3h 6m
Oct 19, 2023(79)