- Course
- Core Tech
Customer Support: Methods of Support
This course will teach you about the different methods of customer support and how to provide a quality service within each area, benefiting both the business and your customers.
What you'll learn
There are many different ways to approach customer service. In this course, Customer Support: Methods of Support, you’ll learn to provide quality customer support in a range of areas. First, you’ll explore customer support methods that are outside of your control as an agent, focusing on website help pages and AI chatbots. Next, you’ll discover how to provide a quality support service in support areas that you can control, concentrating on emails, live chats, and telephone support. Finally, you’ll learn how to appreciate the effect of customer support nightmares and the importance of appropriate escalations. When you’re finished with this course, you’ll have the skills and knowledge that a good customer support agent needs to deliver a quality customer support service for the business.
Table of contents
About the authors
Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge.
Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development.