Fran Gilbane
Pluralsight Author
Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge. Educated at Oxford University, she worked in several different industries before settling on a training career. With an instinctive grasp of how to make learning both interesting and informative, she prides herself on helping others realize their potential.
Topics Authored
IT Ops
Technology Leader
Business Professional
Courses Authored
6
Total Ratings
312
Avg Course Ratings
3.6
Courses by Fran
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Course
Customer Support Strategy
Intermediate
35m
Jan 21, 2026
Course
Customer Support: Methods of Support
Beginner
53m
Sep 17, 2025
Course
Customer Support Foundations
Beginner
43m
Jun 05, 2025
-
Course
Customer Support Strategy
Intermediate
35m
Jan 21, 2026
Course
Customer Support: Methods of Support
Beginner
53m
Sep 17, 2025
Course
Customer Support Foundations
Beginner
43m
Jun 05, 2025
-
No labs authored.
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Course
Management Course: Difficult Conversations and Friendlier WorkplacesRETIRED
Intermediate
6h 5m
Sep 03, 2026(55)
Course
Help Desk Essentials: Customer InteractionRETIRED
Beginner
3h 24m
Jan 07, 2026(178)
Course
Employee Course: Difficult Conversations and Friendlier WorkplacesRETIRED
Beginner
3h 6m
Oct 19, 2023(79)