Management Course: Difficult Conversations and Friendlier Workplaces

Unhappy, disengaged employees cost businesses money unnecessarily. This course will help you improve your employee engagement, talk effectively to employees about sensitive topics, and make the workplace friendlier, thus helping reduce business costs.
Course info
Rating
(33)
Level
Beginner
Updated
Jul 15, 2016
Duration
6h 5m
Table of contents
Description
Course info
Rating
(33)
Level
Beginner
Updated
Jul 15, 2016
Duration
6h 5m
Description

This course will enable you, as a manager, to have those difficult conversations with employees about sensitive topics in an appropriate and effective manner, thus reducing unnecessary business costs. This course, Management Course: Difficult Conversations and Friendlier Workplace, contains an examination of management styles which will enable you to appreciate more clearly not only how you currently manage your employees but also why it might not always be as effective as you, or the business, would like. This is supported by a detailed look at employee engagement, from what it is to why you should bother with it and the practicalities of how to actually do it. Finally, the course will demonstrate, through a series of bad and good role plays and supporting feedback, how to actually talk appropriately to your employees about sensitive issues; issues that will potentially have a negative impact on the business' costs if mismanaged. When you've finished this course, you will be able to use your new knowledge to create a friendlier work environment, which will enable you to manage those difficult conversations more effectively and so improve working relationships with your employees. Happy and supported employees do not cost businesses as much money as unhappy and disengaged employees, thus helping to reduce unnecessary business costs.

About the author
About the author

Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge.

More from the author
About the author

Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development.

More from the author
Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone. My name is Fran Gilbane and my co-author is my brother, Richard Gilbane. Welcome to our Management Course: Difficult Conversations and Friendlier Workplaces. I'm an experienced trainer and tutor, and Richard is an HR manager. Our combined careers have provided us with detailed professional knowledge and experience in this subject. If you want to be the best manager you can be, with an engaged team that does not cost the business money unnecessarily, then you need to ensure that you work with your employees, support your employees, and talk to your employees appropriately. In this course, we're going to teach you how to create a friendlier workplace, and so enable you to have those difficult conversations about your employees about sensitive topics, topics which when mismanaged can have negative financial implications for the business. Some of the major topics that we will cover include Management Styles, Employee Engagement, what it is why bother with it, and how to do it, emotions and motivations, difficult conversations in work issues, and difficult conversations for out of work issues. By the end of this course, you'll know how to engage with your employees more effectively, create a friendlier workplace, and manage professional conversations with your employees about sensitive issues more appropriately. Before beginning the course, you should have direct line management experience, or be looking to move your career in this direction. We hope you'll join us on this journey to learn how to improve and develop your management and people skills with the Management Course: Difficult Conversations and Friendlier Workplaces, at Pluralsight.

Back To Basics
Welcome to our module, Back To Basics. In this module we are going to look at the purpose of business. This might seem quite obvious to you, but then again it might actually remind you of some of the things that you knew, but perhaps you've forgotten about. We're also going to look at, Avoidable Business Costs. At the end of the day, it is a business. Why spend money that you don't need to spend? We're going to have a very brief look at Employee Engagement. Now this particular topic is going to be covered very, very thoroughly in later modules, but as we are talking basics here, it's important to actually recognize the relevance of employee engagement. We'll also have a look at relevant conversations. Who might sensitive topics actually apply to? Who might you need to talk to? And our final topic for this module will be Management Styles. And, again, like employee engagement, this is just going to be a very brief overview because the topic will be covered in much more detail in a later module.

Management Styles
Management Styles. In this module, we're going to have a look at what is it and why does it matter. We're also then going to have a look at Hard Management Styles, a distinct type of management style. This will be followed by soft Management Styles, another distinct type of management style. And our final area is going to be Our Management Styles, so styles that we personally have experienced, even though they may not have been given an official theoretical name.

Employee Engagement - What is It?
Employee Engagement -- What Is It? In this module, we're going to look at two main areas, Understanding The Concept Of Employee Engagement, and Definitions Of Employee Engagement. Hopefully, by the time we've gone through the different areas you will have a much clearer idea of what employee engagement is all about.

Employee Engagement - Why Bother?
Employee Engagement -- Why bother? In this module, we're going to look at the following areas. We're going to look at Higher Productivity, Staff Retention, Better Environment/Atmosphere, Increased Loyalty, and finally Decrease in HR Issues. These areas are all why employee engagement is important. These areas are all why you should actually bother with employee engagement.

Employee Engagement - How to Do It?
Employee Engagement -- How to Do It? In this module, we're going to look at Show Appreciation, People Skills, Proactivity, Diversity Knowledge, and Team Building. The combination of these different areas are going to guide you in how to make sure that your employee engagement is as effective as possible.

Emotions and Motivation
Emotions and Motivation. In this module, we're going to look at emotions, we're then going to look at motivation, and we're going to conclude with looking at the bigger picture. Now these topics are all relevant to creating an environment which will enable you to effectively have sensitive conversations with your employees.