Simple play icon Course

Management Course: Difficult Conversations and Friendlier Workplaces

by Fran Gilbane and Rich Gilbane

Unhappy, disengaged employees cost businesses money unnecessarily. This course will help you improve your employee engagement, talk effectively to employees about sensitive topics, and make the workplace friendlier, thus helping reduce business costs.

What you'll learn

This course will enable you, as a manager, to have those difficult conversations with employees about sensitive topics in an appropriate and effective manner, thus reducing unnecessary business costs. This course, Management Course: Difficult Conversations and Friendlier Workplace, contains an examination of management styles which will enable you to appreciate more clearly not only how you currently manage your employees but also why it might not always be as effective as you, or the business, would like. This is supported by a detailed look at employee engagement, from what it is to why you should bother with it and the practicalities of how to actually do it. Finally, the course will demonstrate, through a series of bad and good role plays and supporting feedback, how to actually talk appropriately to your employees about sensitive issues; issues that will potentially have a negative impact on the business' costs if mismanaged. When you've finished this course, you will be able to use your new knowledge to create a friendlier work environment, which will enable you to manage those difficult conversations more effectively and so improve working relationships with your employees. Happy and supported employees do not cost businesses as much money as unhappy and disengaged employees, thus helping to reduce unnecessary business costs.

Table of contents

Course Overview
Course Summary

About the authors

Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge. Educated at Oxford University, she worked in several different industries before settling on a training career. With an instinctive grasp of how to make learning both interesting and informative, she prides herself on helping others realize their potential.

Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development. Educated to a post graduate level, Rich spent the majority of his working life working in shared service centers and contact centers and has a vast knowledge and experience of working on and in helpdesk environments in HR and IT based companies.

Ready to upskill? Get started