Management Course: Difficult Conversations and Friendlier Workplaces

Unhappy, disengaged employees cost businesses money unnecessarily. This course will help you improve your employee engagement, talk effectively to employees about sensitive topics, and make the workplace friendlier, thus helping reduce business costs.
Course info
Rating
(41)
Level
Beginner
Updated
Jul 15, 2016
Duration
6h 5m
Table of contents
Description
Course info
Rating
(41)
Level
Beginner
Updated
Jul 15, 2016
Duration
6h 5m
Description

This course will enable you, as a manager, to have those difficult conversations with employees about sensitive topics in an appropriate and effective manner, thus reducing unnecessary business costs. This course, Management Course: Difficult Conversations and Friendlier Workplace, contains an examination of management styles which will enable you to appreciate more clearly not only how you currently manage your employees but also why it might not always be as effective as you, or the business, would like. This is supported by a detailed look at employee engagement, from what it is to why you should bother with it and the practicalities of how to actually do it. Finally, the course will demonstrate, through a series of bad and good role plays and supporting feedback, how to actually talk appropriately to your employees about sensitive issues; issues that will potentially have a negative impact on the business' costs if mismanaged. When you've finished this course, you will be able to use your new knowledge to create a friendlier work environment, which will enable you to manage those difficult conversations more effectively and so improve working relationships with your employees. Happy and supported employees do not cost businesses as much money as unhappy and disengaged employees, thus helping to reduce unnecessary business costs.

About the author
About the author

Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge.

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About the author

Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development.

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