- Course
- Core Tech
Customer Support Foundations
This course will teach you the foundations of good customer support and the importance of good communication, including the potential impact of failing to get it right.
What you'll learn
We live in a rapidly changing world, and how successful customer support is delivered has changed. When you provide your customers with a better experience, the more successful your business is likely to be. In this course, Customer Support Foundations, you’ll gain the ability to deliver quality customer support and learn the basics of how to do it effectively. First, you’ll explore the role of customer support. Next, you’ll discover how communication, perceptions, language, and questioning all impact the effectiveness of customer support. Finally, you’ll learn what the possible available support options are. When you’re finished with this course, you’ll have the skills and knowledge needed to deliver a quality customer support service for the business.
Table of contents
About the authors
Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development.
Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge.