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Help Desk Essentials: Customer Interaction

Learn valuable soft skills and customer service skills for working on an IT help desk.

Fran Gilbane - Pluralsight course - Help Desk Essentials: Customer Interaction
Fran Gilbane
Rich Gilbane - Pluralsight course - Help Desk Essentials: Customer Interaction
Rich Gilbane
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What you'll learn

This course will help improve the soft skills and customer service skills of both new and existing IT help desk employees.

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About the authors
Fran Gilbane - Pluralsight course - Help Desk Essentials: Customer Interaction
Fran Gilbane

Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge.

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Rich Gilbane - Pluralsight course - Help Desk Essentials: Customer Interaction
Rich Gilbane

Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development.

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