Help Desk Essentials: Customer Interaction
By Fran Gilbane and Rich Gilbane
Learn valuable soft skills and customer service skills for working on an IT help desk.
Course info
Rating
Level
Beginner
Updated
Jan 5, 2016
Duration
3h 24m
Table of contents
Introduction
Perceptions
Language
Communication
Call Opening
The Body of the Call
Closing the Call
After the Call
Description
Course info
Rating
Level
Beginner
Updated
Jan 5, 2016
Duration
3h 24m
Description
This course will help improve the soft skills and customer service skills of both new and existing IT help desk employees.
About the author
About the author
Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge.
More from the author
About the author
Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development.