- Course
- Core Tech
Help Desk Essentials: Customer Interaction
Learn valuable soft skills and customer service skills for working on an IT help desk.
What you'll learn
This course will help improve the soft skills and customer service skills of both new and existing IT help desk employees.
About the authors
Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge.
Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development.