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Help Desk Essentials: Customer Interaction

Learn valuable soft skills and customer service skills for working on an IT help desk.

Fran Gilbane - Pluralsight course - Help Desk Essentials: Customer Interaction
by Fran Gilbane
Rich Gilbane - Pluralsight course - Help Desk Essentials: Customer Interaction
by Rich Gilbane
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What you'll learn

This course will help improve the soft skills and customer service skills of both new and existing IT help desk employees.

Table of contents

About the authors

Fran Gilbane - Pluralsight course - Help Desk Essentials: Customer Interaction
Fran Gilbane

Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge.

More Courses by Fran
Rich Gilbane - Pluralsight course - Help Desk Essentials: Customer Interaction
Rich Gilbane

Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development.

More Courses by Rich