Help Desk Essentials: Customer Interaction
By Fran Gilbane and Rich Gilbane
Learn valuable soft skills and customer service skills for working on an IT help desk.
Course info
Rating
Level
Beginner
Updated
January 5, 2016
Duration
3h 24m
Table of contents
Introduction
3m 32s
Perceptions
26m 37s
Language
46m 0s
Communication
29m 17s
Call Opening
17m 38s
The Body of the Call
40m 34s
Closing the Call
18m 37s
After the Call
22m 1s
Description
Course info
Rating
Level
Beginner
Updated
January 5, 2016
Duration
3h 24m
Description
This course will help improve the soft skills and customer service skills of both new and existing IT help desk employees.
About the author
About the author
Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge.
More from the author
About the author
Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development.