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Help Desk Essentials: Customer Interaction

by Fran Gilbane and Rich Gilbane

Learn valuable soft skills and customer service skills for working on an IT help desk.

What you'll learn

This course will help improve the soft skills and customer service skills of both new and existing IT help desk employees.

About the authors

Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge. Educated at Oxford University, she worked in several different industries before settling on a training career. With an instinctive grasp of how to make learning both interesting and informative, she prides herself on helping others realize their potential.

Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development. Educated to a post graduate level, Rich spent the majority of his working life working in shared service centers and contact centers and has a vast knowledge and experience of working on and in helpdesk environments in HR and IT based companies.

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