Help Desk Essentials: Customer Interaction

Learn valuable soft skills and customer service skills for working on an IT help desk.
Course info
Rating
(54)
Level
Beginner
Updated
January 5, 2016
Duration
3h 24m
Table of contents
Description
Course info
Rating
(54)
Level
Beginner
Updated
January 5, 2016
Duration
3h 24m
Description

This course will help improve the soft skills and customer service skills of both new and existing IT help desk employees.

About the author
About the author

Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge.

More from the author
About the author

Rich is a qualified and experienced HR professional who is an associate member of the Chartered Institute of Personnel & Development.

More from the author