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ITIL® 4 Specialist: Create, Deliver and Support

  • Number of Courses2 courses
  • Duration5 hours

In the accredited ITIL® 4 Specialist: Create, Deliver and Support learning path, you will learn about core service management activities and expand the current scope of ITIL to cover the creation, delivery and support of services. This path focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. This path also covers service performance to give practitioners an understanding of service quality and improvement methods. This content will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market. Furthermore, advanced and contemporary topics in people management will be presented so candidates to the ITIL CDS certification can understand how to position themselves as leaders in the digital age. ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a prerequisite.

PeopleCert requires all providers to sell exam vouchers and a voucher for a Digital Core Guidance eBook (where applicable) with any associated content or certification prep. As a result, Pluralsight offers this training as an add-on only which includes this learning path, certification prep content, practice exams where applicable, an e-book voucher where applicable, and one exam voucher per add-on license.

ITIL® and The Swirl Logo™ are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. Copyright © Pluralsight LLC and AXELOS Limited 2017. All rights reserved.

Courses in this path

ITIL® 4 Specialist: Create, Deliver and Support

First, you will be presented to an overview of the ITIL 4 CDS exam syllabus and recall ITIL4 essential concepts. Then, you will learn how to set up the right environment to build value streams to create, deliver and support services. Also, how to plan and manage resources in the service value system. Next, you will learn how to use/value information and technology across the service value system - which is the ITIL 4 operating model. Explain how relevant IT governance practices contribute to creation, delivery and support across the SVS and value stream. At last, you will learn how key IT governance practices contribute in building a value stream for user support, as well as people management techniques to allow lean principles and agile ITSM to truly flourish in any operation.

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