ITIL® 4 Specialist: Create, Deliver and Support

Paths

Expanded

ITIL® 4 Specialist: Create, Deliver and Support

Author: Frederico Aranha

In the accredited ITIL® 4 Specialist: Create, Deliver and Support learning path, you will learn about core service management activities and expand the current scope of ITIL to... Read more

Overview the ITIL4® CDS exam syllabus and recall ITIL4 essential concepts Set up the right environment to build value streams to create, deliver and support services Plan and manage resources in the service value system Use and value of information and technology across the service value system Explain how relevant IT governance practices contribute to creation, delivery and support across the SVS and value streams Explain how keyIT governance practices contribute to a value stream for user support Create, deliver and support services Use and value of the following across the service value system

Pre-requisites

ITIL® 4 Foundation Path

ITIL® 4 Specialist: Create, Deliver and Support

First, you will be presented to an overview of the ITIL 4 CDS exam syllabus and recall ITIL4 essential concepts. Then, you will learn how to set up the right environment to build value streams to create, deliver and support services. Also, how to plan and manage resources in the service value system. Next, you will learn how to use/value information and technology across the service value system - which is the ITIL 4 operating model. Explain how relevant IT governance practices contribute to creation, delivery and support across the SVS and value stream. At last, you will learn how key IT governance practices contribute in building a value stream for user support, as well as people management techniques to allow lean principles and agile ITSM to truly flourish in any operation.

ITIL® 4 Specialist CDS: Getting Started

by Frederico Aranha

Jun 8, 2021 / 3h 5m

3h 5m

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Description

Creating and delivering IT services in today’s world is a challenge. In this course, ITIL® 4 Specialist CDS: Getting Started, you'll learn to set up the right environment in order to build service value streams to create, deliver, and support IT services. First, you'll explore concepts and challenges related to organizational structures across the ITIL® 4 Service Value System (SVS). Next, you’ll discover how to plan and manage resources in the SVS. Finally, you’ll learn how to use and value information and technology across the ITIL® 4 operating model. When you’re finished with this course, you'll have the skills and knowledge of the ITIL® 4 SVS needed to proceed in the ITIL® 4 CDS certification path.

Table of contents
  1. Course Overview
  2. Understanding the ITIL® 4 CDS Certification Exam
  3. Recalling Lean Agile ITSM Essential Topics
  4. Setting up the Environment to Build Value Streams
  5. Planning and Managing Resources in the Service Value System
  6. Using Information and Technology across the Service Value System

ITIL® 4 Specialist CDS: Managing Value Streams

by Frederico Aranha

Jun 8, 2021 / 2h 20m

2h 20m

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Description

To manage value streams is to manage IT services based on a lean-agile mindset. In this course, ITIL® 4 Specialist CDS: Managing Value Streams, you'll learn how to put ITIL® 4 into practice when it comes to create, deliver, and support services. First, you'll explore how relevant IT governance practices contribute to contemporary ITSM management. Next, you'll discover operational practices such as service desk, incident management, problem management, and many others in detail. Finally, you'll learn how to create value streams. When you're finished with this course, you'll be ready to take the ITIL® 4 CDS certification and start working with ITIL® 4 in your day to day as a practitioner.

Table of contents
  1. Course Overview
  2. Applying Relevant Governance Practices to Create and Deliver Services
  3. Applying Operational Practices to Create and Deliver Services
  4. Managing Services
  5. Creating and Managing Value Streams