ITIL® 4 Specialist Drive Stakeholder Value

In the accredited ITIL® 4 Specialist Drive Stakeholder Value learning path, you will learn about all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. This path also covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. The path will provide you with tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. ITIL4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a prerequisite.

PeopleCert requires all providers to sell exam vouchers and a voucher for a Digital Core Guidance eBook (where applicable) with any associated content or certification prep. As a result, Pluralsight offers this training as an add-on only which includes this learning path, certification prep content, practice exams where applicable, an e-book voucher where applicable, and one exam voucher per add-on license.

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