ITIL® 4 Specialist Drive Stakeholder Value

Paths

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ITIL® 4 Specialist Drive Stakeholder Value

Author: Frederico Aranha

In the accredited ITIL® 4 Specialist Drive Stakeholder Value learning path, you will learn about all types of engagement and interaction between a service provider and their... Read more

Overview of the ITIL4® CDS exam syllabus and recall ITIL4 essential concepts.

Pre-requisites

ITIL® 4 Foundation Path

Path Courses

In the accredited ITIL® 4 Specialist Drive Stakeholder Value learning path, you will learn about all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. This path also covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. The path will provide you with tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. ITIL4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a prerequisite. ITIL® and The Swirl Logo™ are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. Copyright © Pluralsight LLC and AXELOS Limited 2017. All rights reserved.

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® 4 Specialist DSV: Getting Started

by Frederico Aranha

Jun 9, 2021 / 4h 36m

4h 36m

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Description

Get ready for the IT Service Management revolution. In this course, ITIL® 4 Specialist DSV: Getting Started, you’ll learn how to apply customer experience concepts into IT Service Management. First, you'll explore the customer journey and understand how to design it. Next, you’ll study how to target markets and stakeholders, and how to foster relationships with stakeholders. Finally, you’ll discover how to shape demand and define service offerings. When you’re finished with this course, you’ll have the skills and knowledge needed to start driving stakeholder value with ITIL® 4.

Table of contents
  1. Course Overview
  2. Explaining the Customer Journey
  3. Describing How to Target Markets and Stakeholders
  4. Creating and Fostering Stakeholder Relationships
  5. Defining Service Offerings
  6. Aligning Expectations and Service Details

ITIL® 4 Specialist DSV: Driving Stakeholder Value

by Frederico Aranha

Jun 9, 2021 / 3h 12m

3h 12m

Start Course
Description

Finish your studies and become eligible for the ITIL® 4 DSV certification. In this course, ITIL® 4 Specialist DSV: Driving Stakeholder Value, you’ll learn how to effectively onboard, co-create, and realize value with stakeholders by applying ITIL® 4. First, you'll explore onboarding best practices based on the costumer journey methodology. Next, you’ll discover how to co-create value with stakeholders by fostering a service mindset and nurturing user communities. Finally, you’ll learn how to realize value in different settings. When you’re finished with this course, you’ll have the skills and knowledge needed to take the ITIL® 4 DSV certification exam.

Table of contents
  1. Course Overview
  2. Developing Customer and Users Onboard and Offboard Plans
  3. Ensuring Value Co-creation
  4. Explaining How to Realize and Validate Service Value