Learn how to onboard costumers, co-create, and realize value by applying ITIL® 4 into IT Service Management based on the customer journey methodology. This course will prepare you for the ITIL® 4 DSV certification exam.
Finish your studies and become eligible for the ITIL® 4 DSV certification. In this course, ITIL® 4 Specialist DSV: Driving Stakeholder Value, you’ll learn how to effectively onboard, co-create, and realize value with stakeholders by applying ITIL® 4. First, you'll explore onboarding best practices based on the costumer journey methodology. Next, you’ll discover how to co-create value with stakeholders by fostering a service mindset and nurturing user communities. Finally, you’ll learn how to realize value in different settings. When you’re finished with this course, you’ll have the skills and knowledge needed to take the ITIL® 4 DSV certification exam.
Course Overview Hi, everyone. My name is Frederico Aranha, but please call me Fred. Welcome to my course, ITIL 4 Specialist DSV: Driving Stakeholder Value. I am an accredited ITIL trainer and a certified ITIL 4 management professional. This is the second of two courses in our ITIL 4 DSV certification learning path, and its main purpose is to get you ready for the ITIL 4 DSV certification exam, as well as to teach you relevant practices and techniques related to the Drive Stakeholder Value publication from AXELOS. Together, we will review the remaining three steps of the customer journey, onboard, co‑create, and realize, the previous steps we already covered in the ITIL 4 DSV Getting Started course. Some of the major topics that we will cover include how to develop customer and user onboard and offboard plans, how to ensure value co‑creation by working side by side with customers and users, and how to realize and validate service value based on value tracking techniques. By the end of the course, you'll have a complete understanding of how the ITIL 4 framework enables the delivery of value for stakeholders based on the customer journey approach, and you will become eligible to take the ITIL 4 CDS certification exam. From here, continue your learning by venturing into other certification learning paths on ITIL 4. I hope you will join me on this journey and get ready for the ITIL Drive Stakeholder Value certification exam here, at Pluralsight.