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ITIL® 4 Specialist DSV: Driving Stakeholder Value

by Frederico Aranha

Learn how to onboard costumers, co-create, and realize value by applying ITIL® 4 into IT Service Management based on the customer journey methodology. This course will prepare you for the ITIL® 4 DSV certification exam. PeopleCert requires all providers to sell exam vouchers and a voucher for a Digital Core Guidance eBook (where applicable) with any associated content or certification prep. As a result, Pluralsight offers this training as an add-on only which includes this learning path, certification prep content, practice exams where applicable, an e-book voucher where applicable, and one exam voucher per add-on license.

What you'll learn

Finish your studies and become eligible for the ITIL® 4 DSV certification. In this course, ITIL® 4 Specialist DSV: Driving Stakeholder Value, you’ll learn how to effectively onboard, co-create, and realize value with stakeholders by applying ITIL® 4. First, you'll explore onboarding best practices based on the costumer journey methodology. Next, you’ll discover how to co-create value with stakeholders by fostering a service mindset and nurturing user communities. Finally, you’ll learn how to realize value in different settings. When you’re finished with this course, you’ll have the skills and knowledge needed to take the ITIL® 4 DSV certification exam.

About the author

Frederico had extensive experience in professional education, consulting, program management, innovation projects and new businesses development. He is certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos/PEOPLECERT. Frederico's specialties are: management training, online education, project management, new businesses development, risk management, systems development, Lean Startup, BMG, quality management, IT services and strateg... more

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