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ITIL® 4 Specialist DSV: Getting Started

by Frederico Aranha

This course will take you on an amazing journey of co-creating value through services aimed at both customers and service providers. This is will be your first step in getting ready for the ITIL® 4 DSV certification exam.

What you'll learn

Get ready for the IT Service Management revolution. In this course, ITIL® 4 Specialist DSV: Getting Started, you’ll learn how to apply customer experience concepts into IT Service Management. First, you'll explore the customer journey and understand how to design it. Next, you’ll study how to target markets and stakeholders, and how to foster relationships with stakeholders. Finally, you’ll discover how to shape demand and define service offerings. When you’re finished with this course, you’ll have the skills and knowledge needed to start driving stakeholder value with ITIL® 4.

Table of contents

Course Overview

About the author

Frederico had extensive experience in professional education, consulting, program management, innovation projects and new businesses development. He is certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos/PEOPLECERT. Frederico's specialties are: management training, online education, project management, new businesses development, risk management, systems development, Lean Startup, BMG, quality management, IT services and strateg... more

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