Learning Paths

Optimizing Productivity with Workflow Management

  • Number of Courses3 courses
  • Duration4 hours

This skill path covers the processes, roles and controls necessary to establish a full lifecycle approach to managing workflows associated with request fulfillment.

Courses in this path

Beginner

In this beginner section we will introduce you to the first phase of the workflow management framework, which includes topics such as work intake, work assessment, work categorization, and work prioritization

Intermediate

In this intermediate section, we will introduce you to the second phase of the workflow management framework, which includes topics such as capacity planning, work allocation, backlog management, and time tracking and reporting.

Advanced

In this advanced section, we will introduce you to the third and final phase of the workflow management framework, which includes topics such as work planning, work execution, and reporting.

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