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Optimizing Productivity with Workflow Management

  • Number of Courses3 courses
  • Duration4 hours

This skill path covers the processes, roles and controls necessary to establish a full lifecycle approach to managing workflows associated with request fulfillment.

Courses in this path

Beginner

In this beginner section we will introduce you to the first phase of the workflow management framework, which includes topics such as work intake, work assessment, work categorization, and work prioritization

Using Workflow Management to Streamline Request Intake

  • by Paul Gadbois
  • 1h 34m Duration

Intermediate

In this intermediate section, we will introduce you to the second phase of the workflow management framework, which includes topics such as capacity planning, work allocation, backlog management, and time tracking and reporting.

Using Workflow Management to Optimize Resource Allocation

  • by Paul Gadbois
  • 1h 12m Duration

Advanced

In this advanced section, we will introduce you to the third and final phase of the workflow management framework, which includes topics such as work planning, work execution, and reporting.

Using Workflow Management to Fulfill Customer Requests

  • by Paul Gadbois
  • 1h 23m Duration

Learn with the best

Paul Gadbois
Paul Gadbois
Paul is a highly decorated IT Professional with over 19 years of experience in the areas of IT Training, IT Service Management, IT Infrastructure Management, and IT Security. His common sense approach to teaching technology enables Paul to break down complicated content and effectively deliver it to people of all skill levels. As a technical instructor, Paul has held adjunct faculty positions with both William Rainey Harper College and Oakton Community College. He has also held the position of t... more

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