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- Core Tech
Optimizing Productivity with Workflow Management
This skill path covers the processes, roles and controls necessary to establish a full lifecycle approach to managing workflows associated with request fulfillment.
Content in this path
Beginner
In this beginner section we will introduce you to the first phase of the workflow management framework, which includes topics such as work intake, work assessment, work categorization, and work prioritization
Intermediate
In this intermediate section, we will introduce you to the second phase of the workflow management framework, which includes topics such as capacity planning, work allocation, backlog management, and time tracking and reporting.
Advanced
In this advanced section, we will introduce you to the third and final phase of the workflow management framework, which includes topics such as work planning, work execution, and reporting.
- Streamline Work Request Intake
- Consistently Assess Each Workflow Request
- Establish Workflow Categorization
- Properly Prioritize Workflow Requests
- Plan and Manage Resource Capacity
- Properly Allocate Resources to Each Workflow
- Effectively Manage Request Backlogs
- Establish Appropriate Time Reporting Procedures
- Consistently Plan, Document and Execute Workflows
- Report on Workflow Management Compliance and Effectiveness
- No prerequisite knowledge needed
- Project Management
- ITIL
- TOGAF
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