Emotional Intelligence for Leaders and Managers


Emotional Intelligence for Leaders and Managers

Authors: Jason Edleman, Alan Ackmann, Jason Alba, Heather Ackmann, Kylie Hunt, Alice Meredith, Stephen Haunts

This learning path is designed to help leaders and managers consider their workplace decisions in the context of emotional intelligence. It lays a foundation of emotional... Read more

What You Will Learn

  • Emotional Intelligence Basics
  • How to Self-Assess Your Emotional Intelligence
  • How to Lead with Emotional Intelligence
  • How to Create an Emotionally Intelligent Workplace Culture
  • How to Boost Productivity Through Employee Happiness
  • How to Create a Work Life Balance
  • How to Manage Conflict Resolution in the Workplace


No prerequisite knowledge needed.


In this beginner section we will lay a foundation for the next few courses by covering emotional intelligence fundamentals, and by providing a path for emotional intelligence self-assessment, which you can use to help develop self-awareness and self-management.

Introduction to Emotional Intelligence

by Jason Edleman

Dec 6, 2019 / 2h 7m

2h 7m

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Do you struggle with controlling your emotions? Do you feel like maybe you are not performing at your absolute best? Emotional Intelligence can help! By understanding how your brain processes your emotions and leveraging the competencies of EI, you will be able to increase your EQ (emotional quotient). Take a journey through the inner workings of the brain; you will learn how to become self-aware, manage your emotions, understand other peoples' emotional states, and how to build stronger relationships.

Table of contents
  1. Introduction & Overview
  2. The Brain and Emotions
  3. Self-awareness
  4. Self Management
  5. Social Awareness
  6. Relationship Management

Self-assessing Your Emotional Intelligence

by Alan Ackmann

Feb 5, 2020 / 50m


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Emotional intelligence and self-improvement is impossible without an accurate sense of your own emotional state, influences, and identity. In this course, Self-assessing Your Emotional Intelligence, you will gain the ability to understand your main emotional circumstances. First, you will learn how to recognize signs of high emotional intelligence in others. Next, you will identify key triggers for both positive and negatively connoted emotional responses. Finally, you will explore your own emotional intelligence fundamentals and influences. When you are finished with this course, you will have the skills and knowledge of emotional self-assessment needed to better manage your own emotions and to improve both professional and personal relationships.

Table of contents
  1. Course Overview
  2. Introduction to Self-assessing Your Emotional Intelligence
  3. Recognizing Signs of High Emotional Intelligence in Others
  4. Realizing How You React to Other People
  5. Exploring Your Own Emotional Intelligence Fundamentals
  6. Understanding Pros and Cons of Emotional Intelligence Tests
  7. Course Conclusion


In this intermediate section we will apply some of the main transferable concepts from the beginner section by considering emotional intelligence in connection with specific leadership contexts, situations, and goals.

Leading with Emotional Intelligence

by Jason Alba

Jan 9, 2020 / 1h 12m

1h 12m

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In most work environments, there is a serious lack of soft skills that has a real impact on how well our teams and organizations perform. Interpersonal relations and how we act with one another impacts culture, employee satisfaction, and employee performance. In this course, Leading with Emotional Intelligence, you will learn foundational knowledge about emotional intelligence and the components that comprise EQ. First, you will explore self-awareness and awareness of others. Next, you will discover the roles of self-regulation and social skills in emotional intelligence. Finally, you will learn about motivating yourself and others to increase emotional intelligence. When you are finished with this course, you will have the skills and knowledge of emotional intelligence needed to lead, manage, and inspire more effectively.

Table of contents
  1. Course Overview
  2. Understanding Emotional Intelligence
  3. Making Better Decisions in Pressure Situations
  4. Improving Coaching and Relationships through Better EQ

Creating an Emotionally Intelligent Workplace Culture

by Heather Ackmann

Feb 14, 2020 / 1h 28m

1h 28m

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One of the primary responsibilities of a leader is setting the tone for a workplace - putting employees in a position not only to succeed, but to thrive. One often overlooked component of this responsibility, though, is helping to protect employee’s emotions, in addition to leveraging their productivity. This course, Creating an Emotionally Intelligent Workplace, helps narrow this gap, guiding leaders through the process of creating attitudes, policies, and opportunities to help workers build self-awareness, self-management, social awareness, and relationship management strategies. First, you will learn how to create a plan for an emotionally intelligent work environment. Next, you will discover how to inspire employees to increase their emotional intelligence. Finally, you will explore how to lead with emotional intelligence. By the end of this course, you will know how to spot problematic behaviors in the workplace and how to confront them directly.

Table of contents
  1. Course Overview
  2. Planning for an Emotionally Intelligent Work Environment
  3. Inspiring Employees to Increase Their Emotional Intelligence
  4. Leading with Emotional Intelligence
  5. Next Steps

Boost Productivity Through Employee Happiness

by Kylie Hunt

Nov 7, 2019 / 1h 56m

1h 56m

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This is a short course designed to help you build a business case for change by looking at the importance of happiness and its impact on the bottom line, why it can go so wrong, provide some ideas and tools that you can implement, as well as guidance around the implementation process itself. When unhappiness costs over $1 trillion in lost productivity globally, doing nothing is not an option. By the end of this course, you’ll have the requisite insights, tools, case studies, and tactics to identify what your team or organization needs to improve happiness and productivity and how to move forward. Reference materials and useful links are also provided for further information.

Table of contents
  1. Why Happiness in the Workplace Matters
  2. Where Workplace Happiness Takes a Wrong Turn
  3. What It Takes to Foster a Culture of Happiness
  4. Tactics to Improve Happiness in the Workplace
  5. Fundamentals of the Implementation Process
  6. And if You’re Wanting More…

Work Life Balance: A New Perspective

by Alice Meredith

Mar 19, 2019 / 1h 3m

1h 3m

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Due to advancing technologies and being connected 24/7, the definition of a typical work day is always changing. As this continues to evolve so will our approach to finding a positive work life balance be ever evolving. In this course, Work Life Balance: A New Perspective, you will learn skills and techniques that are designed to support every level of employee from the CEO to the entry-level position find a more improved work life balance. First, you will learn the value of prioritizing time for yourself to ensure you yourself are in balance. Next, you will learn the value of time ownership. Techniques are shared that help you avoid the small things that seem to eat away at our precious time. Then, you will learn the importance of improved personal engagement in both your career and personal responsibilities and the return you receive back for investing increased personal energy in this space. When you’re finished with this course you will have learned techniques, that if implemented, will help you find greater success in our places at work and within our personal lives.

Table of contents
  1. Course Overview
  2. Exploring the Benefits of Work Life Balance
  3. Daily Personal Balance Equates to Greater Work Life Balance
  4. Improving Engagement to Elevate Work and Personal Life Balance
  5. Sustaining a Work Life Balance: Tips and Tricks
  6. Fostering a Healthy Work Life Balance for your Employees


In this advanced section we will deal with specific high-stakes emotional intelligence situations, by considering emotionally intelligent conflict management and mediation options for leaders and managers.

Conflict Resolution in the Workplace

by Stephen Haunts

Dec 6, 2019 / 1h 41m

1h 41m

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The aim of this course is for you to be able to identify and deal with conflict before a crisis occurs. This course is suitable for anyone that works in a team environment, whether you are a manager or not. The course has five main objectives: to identify the different stages of conflict and describe what happens at each stage, to explore your own relationship with conflict and how it can affect performance, to learn how to stop conflict from escalating and move both parties to agreement, to determine your natural style for dealing with conflict, and to understand the process for using negotiation and/or mediation for resolving conflict.

Table of contents
  1. Introduction
  2. What Is Conflict?
  3. Feelings and Needs
  4. Conflict Resolution Styles and Behaviours
  5. Negotiation and Mediation
  6. Course Summary