Paths
IT Governance Foundation
In the IT Governance Foundation path, you’ll learn cutting edge approaches to both IT Service Management and IT Governance based on state-of-the-art frameworks and thought... Read more
What you will learn:
- What Digital Transformation is and the central role of IT in the 4th industrial revolution
- IT Governance main concepts, its purpose and why corporations adopt it
- The role of contemporary IT in corporations
- What Lean is, the origins of the concept and how it is applied into ITSM
- How Kanban applies to ITSM
- The correlation to IT Service Management and Agile through the Agile Manifesto
- ITSM aspects and the value-driven approach
- The purpose of Information security management, relationship management, and supplier management and other relevant ITSM practices
- COBIT2019 framework, its purpose, objectives and basic structure
- SIAM framework, its purpose, objectives and basic structure
- IT Governance design factors
- IT Governance implementation lifecycle and all its 7 phases
Pre-requisites
There are no prerequisites required for this path.
Beginner
In this beginner section we will cover what is the purpose of IT in the contemporary enterprise and its role in the 4th industrial revolution. Also, what IT Service Management and Governance are and their key concepts.
IT Governance and Management: First Steps
41m
Description
Understanding the need for IT Governance and IT Service Management is crucial, however, with all of the certifications and frameworks out there, where do you direct your training and learning in this field? In this course, IT Governance and Management: First Steps, you will learn foundational knowledge of what IT Governance and IT Service Management is all about. First, you will learn about the world of IT and digital transformation. Next, you will discover what people mean about business agility and how project management helps organizations in ITSM. Finally, you will explore the most popular standards and frameworks in IT Service Management and IT Governance. When you’re finished with this course, you will have the skills and knowledge needed to continue your journey in taking your organization further in the world of digital transformation and IT Governance.
Table of contents
- Course Overview
- Introducing the World of IT and Digital Transformation
- Building the Backbone of a Framework: IT Governance and ITSM
- Speed and Accuracy: Introducing Business Agility to Project Management
- Who’s Running This Show? Key Standards and Institutions
Intermediate
In this intermediate section we will cover IT Service Management core concepts, definitions and practices, providing the foundations for students to recognize management and governance systems as well as to operate within them. IT Governance components and design theory will be detailed.
IT Service Management Foundations
1h 28m
Description
There is a lot to learn about the foundations of contemporary IT service management. In this course, IT Service Management Foundations, you will start working with ITSM based on an agile mindset, laying the foundation for advanced ITSM approaches for the digital age. First, you will explore essential concepts relating to IT Services, such as what an IT Service is, and the definition of IT Service Management. Next, you will discover how contemporary approaches to ITSM were influenced by Lean - the production system developed by Toyota. Finally, you will understand how the Agile Manifesto became the source for guiding principles to any IT operation. When you are finished with this course, you will have the skills and knowledge to start creating value streams and to progress in the ITSM Foundations learning path.
Table of contents
- Course Overview
- Understanding IT Service Management Key Concepts
- Describing Lean IT and Kanban in IT Service Managements
- Understanding Agile Service Management
- Describing Key Concepts on Value Delivery
IT Service Management General Practices
1h 22m
Description
Would you like to take the next step as someone who already understands ITSM fundamentals?
In this course, IT Service Management General Practices, you will learn how to create IT services value streams based on Lean and Kanban, as well as a contemporary operating model for ITSM. First, you will revisit essential concepts covered in previous courses of the ITSM Foundations learning path.
Next, you will study operating models based on ITIL®4 and VeriSM frameworks, where you will work on a value stream together - ultimately resulting the the ability to create your own streams.
Finally, you will gain an understanding on how today's ITSM open architecture allows any practice from any source to be incorporated with minor adjustments and standardization.
When you are finished with this course, you will have the skills and knowledge to finally create a value stream from start to finish, consolidating your foundational skills on ITSM.
Table of contents
- Course Overview
- Recalling ITSM Essential Concepts
- Creating a Value-driven Operating Model
- Comparing Agile and Traditional IT Service Management
- Explaining General ITSM Practices
IT Service Management Specific Practices
1h 15m
Description
Would you like to start working with ITSM, but don't know where to begin?
In this course, IT Service Management Specific Practices, you will learn operational concepts and practices related to IT Service Management. First, you will learn fundamental operational concepts regarding ITSM such as incident, problem, known error, and IT asset.
Next, you will study monitoring and managing events, release management, service configuration management, deployment management, and change control. Finally, you will learn how to apply key ITSM practices such as:
- incident management
- problem management
- service desk
- service level management
- continual improvement
- and service request management
Table of contents
- Course Overview
- Understanding ITSM Operational Concepts
- Understanding Service-focused Practices
- Applying Key Contemporary ITSM Practices
IT Governance Foundations
1h 49m
Description
IT Governance Implementation is essential knowledge for corporate leaders. In this course, IT Governance Foundations, you will learn foundational knowledge on Enterprise Governance of Information and Technology based on COBIT®2019. First, you will learn what management and goverance are. Next, you will discover new approaches to service management and integration based on VeriSM® and SIAM®, as well as learn what's the difference between a governance system and a governance framework. Finally, you will explore how to customize a governance system based on focus areas and design factors. When you are finished with this course, you will have the skills and knowledge of IT Governance to pursue the management and governance certifications you see fit to your professional development.
Table of contents
- Course Overview
- Differentiating Governance from Management
- Understanding Governance Principles
- Enabling IT Governance and Management
- Presenting IT Governance and Management Certifications
Advanced
In this advanced session we will cover how to design a simple IT Governance System based on IT Governance and ITSM concepts and techniques previously introduced.
IT Governance Implementation Foundations
1h 19m
Description
To implement an Enterprise Governance of Information and Technology system you need to design it. But before designing solutions, you need to understand what is behind a framework such as COBIT2019. From project management frameworks to IT service management approaches and international standards, a Governance framework integrates all to allow businesses to be steered. In this course, IT Governance Implementation Foundations, you will learn foundational knowledge of how to design a governance system based on an Enterprise Governance of Information and Technology (EGIT) framework and implement it. First, you will discover what is needed to set up an EGIT framework. Next, you will learn how to design a governance system based on COBIT®2019 best practices. Finally, you will explore how to implement IT Governance step-by-step based on COBIT®'s implementation methodology. When you are finished with this course, you will have the skills and knowledge of IT Governance Implementation fundamentals needed to kick-start your leadership career in any company.
Table of contents
- Course Overview
- Supporting IT Governance and Management Frameworks
- Understanding Performance Management and Process Assessment
- Designing an IT Governance System
- Implementing IT Governance First Steps