IT Service Management General Practices

by Frederico Aranha

In this course, you will learn what operating models are and how you can create IT services value streams based on Lean and Kanban while studying ITSM general practices. This course is the next step for those who already understand ITSM fundamentals.

What you'll learn

Would you like to take the next step as someone who already understands ITSM fundamentals?

In this course, IT Service Management General Practices, you will learn how to create IT services value streams based on Lean and Kanban, as well as a contemporary operating model for ITSM. First, you will revisit essential concepts covered in previous courses of the ITSM Foundations learning path.

Next, you will study operating models based on ITIL®4 and VeriSM frameworks, where you will work on a value stream together - ultimately resulting the the ability to create your own streams.

Finally, you will gain an understanding on how today's ITSM open architecture allows any practice from any source to be incorporated with minor adjustments and standardization.

When you are finished with this course, you will have the skills and knowledge to finally create a value stream from start to finish, consolidating your foundational skills on ITSM.

Course FAQ

How are ITSM general practices different from specific practices?

General practices refers to high-level operating models and how to create value streams while specific practices involve incident management, asset management, and more.

Who is this course for?

This course is next in the IT Governance Foundation Path, for those who already understand ITSM fundamentals.

What will I learn in this course?

This course recaps ITSM Essential Concepts like such as what an IT service is, the definition of warranty, utility, value, risk, and outcomes, and then you'll learn how to build operating models and value streams.

What prerequisites do I need?

We suggest first taking our IT Governance and Management: First Steps Course and our ITSM Foundations Course. After those, this course will finally enable you to take theory into practice.

About the author

Frederico had extensive experience in professional education, consulting, program management, innovation projects and new businesses development. He is certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos/PEOPLECERT. Frederico's specialties are: management training, online education, project management, new businesses development, risk management, systems development, Lean Startup, BMG, quality management, IT services and strateg... more

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