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IT Service Management Specific Practices

by Frederico Aranha

Learn operational service management practices such as incident management, problem management, IT asset management, and many others. Take this course and get ready to start working with ITSM and become an agent of change in the digital age.

What you'll learn

Would you like to start working with ITSM, but don't know where to begin?

In this course, IT Service Management Specific Practices, you will learn operational concepts and practices related to IT Service Management. First, you will learn fundamental operational concepts regarding ITSM such as incident, problem, known error, and IT asset.

Next, you will study monitoring and managing events, release management, service configuration management, deployment management, and change control. Finally, you will learn how to apply key ITSM practices such as:

  • incident management
  • problem management
  • service desk
  • service level management
  • continual improvement
  • and service request management
When you are finished with this course, you will have the skills and knowledge to start working in any IT operation.

Course FAQ

How are ITSM Specific Practices different from General Practices?

General practices refers to high-level operating models and how to create value streams while specific practices involve incident management, asset management, and more.

Who is this course for?

This course is for anyone wanting to start working in any service provider as a valuable IT Service Management team member.

What will I learn in this course?

This course will teach you ITSM fundamentals like how to monitor and manage events, deploy and release management, service configuration management, and more.

What prerequisites do I need?

Before taking this course, you should already know how contemporary ITSM operating models are structured. We recommend first taking the IT Service Management General Practices Course.

About the author

Frederico had extensive experience in professional education, consulting, program management, innovation projects and new businesses development. He is certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos/PEOPLECERT. Frederico's specialties are: management training, online education, project management, new businesses development, risk management, systems development, Lean Startup, BMG, quality management, IT services and strateg... more

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