What you'll learn

Would you like to start working with ITSM, but don't know where to begin? In this course, IT Service Management Specific Practices, you will learn operational concepts and practices related to IT Service Management. First, you will learn fundamental operational concepts regarding ITSM such as incident, problem, known error, and IT asset. Next, you will study monitoring and managing events, release management, service configuration management, deployment management, and change control. Finally, you will learn how to apply key ITSM practices such as incident management, problem management, service desk, service level management, continual improvement, and service request management. When you are finished with this course, you will have the skills and knowledge to start working in any IT operation.