Emotional Intelligence for Project Managers


Emotional Intelligence for Project Managers

Authors: Jason Edleman, Stephen Haunts, Jason Alba, Shreya Shah, Chris Behrens

Working in an office environment usually means interacting with many different personalities. In this skill we cover how to recognize different personality types and being able... Read more

What you will learn

  • Emotional Intelligence Basics
  • How to build healthy relationships
  • How to work and communicate with different personalities
  • How to use the Big Five personality Traits
  • How to handle difficult situations
  • How to lead with emotional intelligence


There are no prerequisites required for this path.


In this beginner section we will introduce emotional intelligence basics. We will explain terminology and gain an understanding of what Emotional Intelligence is.

Introduction to Emotional Intelligence

by Jason Edleman

Dec 6, 2019 / 2h 7m

2h 7m

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Do you struggle with controlling your emotions? Do you feel like maybe you are not performing at your absolute best? Emotional Intelligence can help! By understanding how your brain processes your emotions and leveraging the competencies of EI, you will be able to increase your EQ (emotional quotient). Take a journey through the inner workings of the brain; you will learn how to become self-aware, manage your emotions, understand other peoples' emotional states, and how to build stronger relationships.

Table of contents
  1. Introduction & Overview
  2. The Brain and Emotions
  3. Self-awareness
  4. Self Management
  5. Social Awareness
  6. Relationship Management


In this intermediate section we will talk about how to build healthy relationships and being able to work and communicate with different personalities. We will help you understand the Big Five Personality Traits and how to use these to get to know yourself and others.

Building Healthy Interpersonal Relationships at Work

by Stephen Haunts

Feb 12, 2020 / 2h 17m

2h 17m

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Strong interpersonal relations along with a culture of diversity and inclusion can have a massive impact on your experiences at any organization. Unhealthy relationships can be a huge contributor to a high staff turnover with people leaving a position due to not getting on with their co-workers. In this course, Building Healthy Interpersonal Relationships at Work, you will gain the ability to develop interpersonal relationships that last and that benefit both you, your colleagues, and your organization. First, you will explore the importance of interpersonal relationships. Next, you will then look at techniques for developing good relationships at work. Then, you will discover the importance of diversity and inclusion in the workplace for different groups such as cultural, race, age, gender identity, religious, socioeconomic, and disability diversity. Finally, you will learn how to resolve conflicts in the workplace. When you're finished with this course, you will have the skills and knowledge to build lasting relationships based on trust, diversity, and inclusion, and the ability to resolve conflicts in the workplace.

Table of contents
  1. Course Overview
  2. Understanding Interpersonal Relationships
  3. Developing Good Relationships at Work
  4. Understanding the Importance of Respecting Diversity
  5. Maintaining Good Relationships at Work
  6. Understanding Ways of Resolving Conflict
  7. Course Summary

Working and Communicating with Different Personalities

by Jason Alba

Nov 23, 2015 / 1h 39m

1h 39m

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In this course, we use the Myers-Briggs Type Indicator (MBTI) personality assessment to help us understand, work with, and influence others. In the first module, we introduce personality assessments and the MBTI and set the foundation for the rest of the course. In the second module, we break down the MBTI results so you can understand the results beyond what looks like just a bunch of mixed-up letters. In the third module, we go into an exercise to help you really understand specific results and apply this knowledge to people you work with, to help you know how to influence and work with them. In the fourth module, we take this information and apply it to YOU. This course is all about helping you be more effective in your communication with, and understanding of, other people.

Table of contents
  1. Introduction to the MBTI Assessment
  2. Breaking Down the 16 MBTI Results
  3. Working with People Who Have Specific Personality Types
  4. Using Your Assessment Results for Personal Success

Knowing Yourself and Others Through the Big Five Personality Traits

by Shreya Shah

May 25, 2017 / 1h 18m

1h 18m

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Knowing how to understand and analyze your own personality and of those around you will greatly help to lead a happy life and aim for career growth. That's where the big five personality traits help. The Big Five personality traits have been developed after decades of assessing and analyzing human behavior to break it down to the simplest and most logical form. Unlike other personality assessments, the Big Five do not need an arcane test and can be intuitively applied. In this course, Knowing Yourself and Others Through the Big Five Personality Traits, you'll learn how to get to know yourself and others through the big five personality traits. First, you'll discover the Big Five OCEAN traits and their facets. Next, you'll explore the traits that DO help in the workplace and those that DON'T. Finally, you'll learn a categorization of people into 32 types based on a simple yes-no classification along each trait and analyze of a few of the most interesting of those 32 personality types. By the end of this course, you'll understand how to use the knowledge of the Big Five personality traits to understand those around you, maybe even more importantly, to understand yourself.

Table of contents
  1. Course Overview
  2. Classifying and Categorizing Human Personalities Using the Big Five Traits
  3. Analyzing Yourself Using the Big Five Traits
  4. Applying the Big Five Traits to Interactions with Others


In this advanced section we will cover how to handle difficult situations and how to lead with emotional intelligence.

Handling Difficult Situations at Work

by Chris Behrens

Jan 23, 2020 / 1h 30m

1h 30m

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A big part of managing your career effectively means dealing with people in a compassionate and healthy way. In this course, Handling Difficult Situations at Work, you’ll learn to manage social and professional problems effectively. First, you’ll explore how to work side by side with difficult people, and what you can manage in yourself to make that relationship effective. Next, you’ll discover how to handle (and avoid) inappropriate behavior in the workplace. Finally, you’ll learn how to have a successful career and maintain a high standard of personal ethics, and why doing this, absent a moral imperative, is still in your self-interest. When you’re finished with this course, you’ll have the skills and knowledge of professional social skills needed to handle difficult situations with grace and skill.

Table of contents
  1. Course Overview
  2. Difficult People (And How Not to Be One)
  3. Tough Situations to Prepare For
  4. The Honor Code

Leading with Emotional Intelligence

by Jason Alba

Jan 9, 2020 / 1h 12m

1h 12m

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In most work environments, there is a serious lack of soft skills that has a real impact on how well our teams and organizations perform. Interpersonal relations and how we act with one another impacts culture, employee satisfaction, and employee performance. In this course, Leading with Emotional Intelligence, you will learn foundational knowledge about emotional intelligence and the components that comprise EQ. First, you will explore self-awareness and awareness of others. Next, you will discover the roles of self-regulation and social skills in emotional intelligence. Finally, you will learn about motivating yourself and others to increase emotional intelligence. When you are finished with this course, you will have the skills and knowledge of emotional intelligence needed to lead, manage, and inspire more effectively.

Table of contents
  1. Course Overview
  2. Understanding Emotional Intelligence
  3. Making Better Decisions in Pressure Situations
  4. Improving Coaching and Relationships through Better EQ