Skip to content

Contact sales

By filling out this form and clicking submit, you acknowledge our privacy policy.

Effective Communication and Email Etiquette

Course Summary

The Effective Communication and Email Etiquette training course will examine real-life situations to improve communication. Ninety percent of a person's time is spent communicating. Students will learn and apply effective communication skills. As a result, this will help build relationships with fellow employees and customers. Effective Communication will help maintain and increase professionalism, productivity, and customer service.

The course begins with students learning about the communication model and how to identify influencing factors. Next, students will learn about different communication styles. This includes nonverbal communication. Students will practice real scenarios they are struggling with. The course concludes with email etiquette and how to prevent miscommunication.

Learn how to improve verbal and written communication.
Anyone wanting to improve written and verbal communication skills.
Business Analyst - Data Engineer - Data Scientist - Project Manager - Q/A - Software Developer - System Administrator - Technical Manager - Web Developer
Skill Level
1 Day
Related Technologies
Communication | Project Management


Productivity Objectives
  • Demonstrate an awareness of values, perceptions, assumptions, and communication styles
  • Develop a communication plan to prevent miscommunication
  • Practice listening techniques
  • Apply email etiquette to reduce unintended effects of ineffective emails

What You'll Learn:

In the Effective Communication and Email Etiquette training course, you'll learn:
  • Describe the communication model
  • Identify the factors influencing communication
  • Assess communication styles
  • Identify nonverbal communication
  • Describe the difference between effective and efficient communication
  • Plan communication
  • Prevent miscommunication
  • Listen actively by practicing your real scenarios
  • Describe how to structure emails
  • Examine samples of "Flaming" emails
  • Identify the top 10 ways to "say" it professionally
  • Use time effective strategies for communicating via e-mail
  • Discuss when not to use email
“I appreciated the instructor's technique of writing live code examples rather than using fixed slide decks to present the material.”


Dive in and learn more

When transforming your workforce, it's important to have expert advice and tailored solutions. We can help. Tell us your unique needs and we'll explore ways to address them.

Let's chat

By filling out this form and clicking submit, you acknowledge our privacy policy.